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METHOD AND SYSTEM OF OBTAINING DIAGNOSTIC DATA FROM A DEVICE AT A REMOTE LOCATION

  • US 20100161343A1
  • Filed: 12/23/2008
  • Published: 06/24/2010
  • Est. Priority Date: 12/23/2008
  • Status: Active Grant
First Claim
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1. A method of obtaining diagnostic data from a device at a remote location comprising:

  • establishing a communications link between a service location and a customer location remote from the service location;

    transmitting first diagnostic data from a device at the customer location over the communications link;

    receiving the first diagnostic data at the service location;

    generating an action request at the service location in response to the received first diagnostic data;

    transmitting the action request to the customer location;

    receiving the action request at the customer location;

    authorizing the received action request;

    obtaining second diagnostic data associated with the action request from the device; and

    transmitting the second diagnostic data to the service location.

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