Facilitating Customer Recycling of Mobile Device

• US 20100161397A1
• Filed: 12/24/2008
• Published: 06/24/2010
• Est. Priority Date: 12/24/2008
• Status: Abandoned Application

• Current Assignee: SAP SE
• Original Assignee: SAP AG (SAP SE)
• Inventors: Viau, Jonathan, Chirino, Cesar, Raman, Subramaniam, Bernard, Marc, Arumugam, Hariharan, Gauthier, Alain
• Application Number:
  US12/343,703
• Publication Number:
  US 20100161397A1
• Time in Patent Office: Days
• US Class Current: 705/14.400
• CPC Class Codes: G01C 21/3605 Destination input or retrieval
• CPC Class Codes: G01C 21/3679 Retrieval, searching and output of POI information, e.g. hotels, restaurants, shops, filling stations, parking facilities G01C21/3611 takes precedence
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 30/0241 Advertisements

Abstract

Among other disclosed subject matter, a computer program product is tangibly embodied in a computer-readable storage medium and includes instructions that when executed by a processor perform a method for facilitating customer recycling of a mobile device. The method includes receiving an input in a mobile device from a user, the input initiating execution of program code configured to automatically present the user up-to-date instructions on how to recycle the mobile device. The method includes presenting, in response to the input, the up-to-date instructions on a display of the mobile device.

Claims

1. A computer program product tangibly embodied in a computer-readable storage medium and comprising instructions that when executed by a processor perform a method for facilitating customer recycling of a mobile device, the method comprising:

receiving an input in a mobile device from a user, the input initiating execution of program code configured to automatically present the user up-to-date instructions on how to recycle the mobile device; and

presenting, in response to the input, the up-to-date instructions on a display of the mobile device.

2. The computer program product of claim 1, wherein presenting the up-to-date instructions comprises presenting the user at least first and second ways of recycling the mobile device, the up-to-date instructions providing that the user can choose between the at least first and second ways of recycling the mobile device.

3. The computer program product of claim 2, wherein the user chooses the first way of recycling the mobile device, the method further comprising:

determining a current location of the mobile device;

determining a nearest location of a recycling facility that accepts recycling of the mobile device; and

presenting, on the display and in response to the user choosing the first way, geographical directions from the current location to the nearest location.

4. The computer program product of claim 2, wherein the user chooses the second way of recycling the mobile device, the method further comprising:

forwarding a message from the mobile device in response to the user choosing the second way, the message specifying a current location of the mobile device and requesting a transportation container for sending the mobile device to a recycling facility.

5. The computer program product of claim 1, further comprising:

forwarding, to a server device operated by a manufacturer of the mobile device, a confirmation that the mobile device is being recycled.

6. The computer program product of claim 5, further comprising:

receiving, from the server device, a marketing message relating to recycling the mobile device.

7. The computer program product of claim 5, further comprising:

identifying, from among information stored in a memory on the mobile device, an information subset that includes personal information or confidential information;

storing the information subset on a removable medium configured so that the information subset remains on the removable medium after the removable medium is detached from the mobile device; and

removing at least the information subset from the memory.

8. The computer program product of claim 5, further comprising:

identifying, from among information stored in a memory on the mobile device, an information subset that includes personal information or confidential information associated with the user;

forwarding the information subset to the server device, the server device configured to provide a download of the information subset to another mobile device operated by the user as a replacement for the mobile device; and

removing at least the information subset from the memory.

9. The computer program product of claim 1, further comprising:

receiving, before the input is received, a download of an information subset that includes personal information or confidential information associated with the user, the information subset received from a server device that is operated by a manufacturer of the mobile device and that received the information subset as an upload from another mobile device that was previously operated and recycled by the user.

10. The computer program product of claim 1, wherein the mobile device includes or is part of:

a cellular telephone, a handheld device, a personal digital assistant, a wireless communication device, a music player, a portable computer device, a laptop computer, a vehicle, an appliance, a television set, a camera, and combinations thereof.

11. A computer program product tangibly embodied in a computer-readable storage medium and comprising instructions that when executed by a processor perform a method for facilitating customer recycling of a mobile device, the method comprising:

storing, on a mobile device, an application program to be initiated by a user of the mobile device, the application program configured to automatically present the user up-to-date instructions on how to recycle the mobile device.

12. The computer program product of claim 11, wherein the computer program product is configured so that the method is performed by a manufacturer of the mobile device and the storing is performed before the mobile device is delivered to the user.

13. The computer program product of claim 11, wherein the method further comprises:

forwarding the up-to-date instructions to the mobile device for presentation on a display of the mobile device.

14. The computer program product of claim 13, wherein the method further comprises:

receiving, after forwarding the up-to-date instructions, a confirmation that the mobile device is being recycled.

15. The computer program product of claim 14, wherein the confirmation is received from a recycling facility, the confirmation generated at the recycling facility upon recycling of the mobile device.

16. The computer program product of claim 14, wherein the method further comprises:

presenting, in a graphical user interface, recycling statistics regarding a device model of the mobile device, the recycling statistics generated based at least on the confirmation.

17. The computer program product of claim 11, wherein the application program is further configured to automatically preserve personal information or confidential information associated with the user in connection with recycling the mobile device.

18. The computer program product of claim 11, wherein the mobile device includes or is part of:

a cellular telephone, a handheld device, a personal digital assistant, a wireless communication device, a music player, a portable computer device, a laptop computer, a vehicle, an appliance, a television set, a camera, and combinations thereof.

19. A mobile device comprising:

a processor;

a display device operatively connected to the processor; and

a tangible storage medium having stored therein an application program to be initiated by a user of the mobile device, the application program configured to automatically present on the display device, when executed by the processor, up-to-date instructions on how to recycle the mobile device.

20. The mobile device of claim 19, wherein the tangible storage medium contains information, the mobile device further comprising:

a removable medium configured so that an information subset remains on the removable medium after the removable medium is detached from the mobile device, the information subset identified from among the information, in connection with recycling the mobile device, as including personal information or confidential information associated with the user.