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APPARATUS AND METHOD FOR MULTIMEDIA CONTENT BASED MANIPULATION

  • US 20100161604A1
  • Filed: 12/23/2008
  • Published: 06/24/2010
  • Est. Priority Date: 12/23/2008
  • Status: Abandoned Application
First Claim
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1. A method for enhancing analysis of interactions captured in a call center associated with an organization, the method comprising the steps of:

  • receiving the interactions;

    extracting data from the interactions; and

    performing advanced analysis on the interactions or on the data extracted from the interactions, using an ontology related to the organization or to a business vertical with which the organization is associated.

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