SYSTEM AND METHOD FOR REAL-TIME, PERSONALIZED, DYNAMIC, INTERACTIVE VOICE SERVICES FOR ENTERTAINMENT-RELATED INFORMATION

• US 20100166165A1
• Filed: 03/11/2010
• Published: 07/01/2010
• Est. Priority Date: 09/13/1999
• Status: Abandoned Application

• Current Assignee: Microstrategy Incorporated
• Original Assignee: Microstrategy Incorporated
• Inventors: Orolin, Nicolas J., Saylor, Michael J., Richards, Frederick III, Langseth, Justin, Zirngibl, Michael, Patnaik, Anurag
• Application Number:
  US12/722,236
• Publication Number:
  US 20100166165A1
• Time in Patent Office: Days
• US Class Current: 379/201.10
• CPC Class Codes: H04M 2203/1066 Game playing
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

A system and method for creation and automatic deployment of personalized, dynamic and interactive voice services relating to subscriber entertainment, including information derived from on-line analytical processing (OLAP) systems. More specifically, the invention relates to a system and method that enable personalized delivery of entertainment-related information in real-time, via natural language voice communication with a voice-enabled terminal device.

Claims

1. A method for providing real-time transmissions of entertainment information to a user subscribed to an entertainment service, wherein the user has a personal profile, the method comprising:

determining information based on the entertainment service and the personal profile;

generating content related to entertainment from the determined information;

establishing communication with the user using personal information; and

communicating the content related to entertainment to the user through the entertainment service.

2. The method according to claim 1, wherein the step of determining information further comprises determining whether an entertainment opportunity matches the personal profile.

3. The method of claim 2 further comprising the step of enabling the user to provide input in response to information provided about the entertainment opportunity.

4. The method of claim 3 wherein the input is associated with the information provided about the entertainment opportunity in a user history.

5. The method of claim 2 wherein the communication with the user is attempted on a first terminal device and selectively attempted on a second terminal device.

6. The method of claim 5 further comprising the step of selectively modifying the service based on the user input.

7. The method of claim 6 wherein the service modification comprises subscribing, the user to a new service and unsubscribing the user from the entertainment service.

8. The method of claim 2 wherein a user calendar is used in determining whether an entertainment opportunity is transmitted to the user.

9. The method of claim 2 further comprising the step of selectively modifying a user history based on the user input.

10. The method of claim 9 wherein the user history comprises a record of entertainment opportunities offered to the user and a record of user input.

11. The method of claim 2 wherein the system selectively filters information about entertainment opportunities that have already been offered to the user.

12. The method of claim 11 wherein the system does not transmit information about entertainment opportunity if information relating to the entertainment opportunity has already been offered to the user unless the new information more closely matches the personal profile settings.

13. The method of claim 2 wherein the system modifies the entertainment service based upon the user input of a plurality of users.

14. A system for providing real-time transmissions of entertainment information to a user having personal information in a personal profile and a user history including information regarding at least one entertainment opportunity, the system comprising:

means for receiving information from a user personal information and an entertainment opportunity data source;

means for determining information based on the personal information and the at least one entertainment opportunity;

means for generating content from determined information;

means for establishing communication with the user using personal information;

means for communicating the content to the user.

15. The system according to claim 14, wherein the means for determining information further comprise means for determining that the at least one entertainment opportunity identified in the user history has been altered;

further comprising means for determining options to modify the user input associated with the at least one altered entertainment opportunity; and

wherein generating content includes generating content from the at least one altered entertainment opportunity and the options.

16. The system according to claim 15, further comprising means for receiving, a transmission from the user in response to the content, wherein the transmission comprises instructions to modify the user input associated with the entertainment opportunity.

17. The system according to claim 15, further comprising the step of converting the content to speech output;

and wherein the step of establishing communication comprises establishing voice communication.

18. The system according to claim 17, wherein the means for communicating the content comprises means for communicating the speech output.

19. The system according to claim 18, wherein establishing voice communication includes establishing telephone communication.

20. The system according to claim 15, wherein the entertainment opportunity matching is partially determined by a user'"'"'s calendar.

21. The system according to claim 15, wherein the means for transmitting content to the user further comprises means for prompting the user to select at least one the determined options to modify the altered entertainment opportunity.

22. The system according to claim 15, wherein the generated content delivered to the user comprises information that the entertainment service has been initiated due to a change in an entertainment opportunity, and identifies what the change is.

23. The system according to claim 22, wherein the generated content further comprises information relating to the determined options to modify the at least one other entertainment opportunity.

24. The system according to claim 15, wherein the means for determining options includes means for consulting a user calendar.

25. The system according to claim 15, wherein the means for determining options includes means for consulting the calendars for at least two users.

26. The system of claim 25, wherein input by a first user is transmitted to a second user.

27. The system of claim 14, wherein the user may add parameters to a personal profile through the use of mark-up tags.

28. The system of claim 14, wherein information associated with an entertainment opportunity that has already been offered to the user is selectively filtered.