DYNAMIC MESSAGING ROUTING AND AUDIO-TO-TEXT LINKING FOR VISUAL VOICEMAIL

• US 20100167700A1
• Filed: 12/21/2009
• Published: 07/01/2010
• Est. Priority Date: 12/19/2008
• Status: Active Grant

• Current Assignee: Cox Communications Incorporated (Cox Enterprises Incorporated)
• Original Assignee: Cox Communications Incorporated (Cox Enterprises Incorporated)
• Inventors: CARTER, ANGELISE, BROCK, BRETT
• Granted Patent: US 8,204,486 B2
• Time in Patent Office: Days
• US Class Current: 455/413
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2203/253 where a visual mode is used instead of a voice mode
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04W 4/18 Information format or content conversion, e.g. adaptation by the network of the transmitted or received information for the purpose of wireless delivery to users or terminals

Abstract

An improved visual voicemail system is provided. When a call is made to a wireless telephone device and a voicemail message is deposited for the called party, the voicemail message is transcribed to generate a text version of the deposited voicemail message. The transcribed voicemail message is sent to the called mobile telephone device to allow the user to read the text version of the voicemail message. Embedded with transcribed text voicemail message is a link that maps to a unique telephone number that is assigned to the original audio voicemail message from the text voicemail message was transcribed. If the called party selects the link, the called party'"'"'s mobile telephone device or other receiving computing device places a call to the storage location of the original audio version of the voicemail message to listen to the audio version of the voicemail message.

Claims

1. A method of providing playback of an audio voicemail message corresponding to a visual voicemail message;

comprising;

receiving a voice call at a voicemail system directed to a called party device;

storing an audio voicemail message at the voicemail system;

sending a copy of the stored voicemail message to a transcription service;

transcribing the copy of the stored voicemail message into a text-based voicemail message;

embedding the text-based voicemail message with a unique identification for accessing the stored audio voicemail message;

sending the text-based voicemail message to the called party device;

at the called party device, receiving an instruction for playing the stored audio voicemail message at the called party device;

from the called party device, calling a directory number associated with the unique identification for accessing the stored audio voicemail message; and

in response to calling a directory number associated with the unique identification for accessing the stored audio voicemail message, playing the stored audio voicemail message at the called party device.

2. The method of claim 1, after sending the text-based voicemail message to the called party device, displaying the text-based voicemail message on the called party device for review by a called party.

3. The method of claim 1, wherein receiving an instruction for playing the stored audio voicemail message at the called party device includes receiving a selection of a selectable control at the called party device for placing a call to a directory number associated with a location of the stored audio voicemail message.

4. The method of claim 1, wherein storing an audio voicemail message at the voicemail system includes assigning an identification to the stored audio voicemail message.

5. The method of claim 4, wherein sending a copy of the stored voicemail message to a transcription service includes sending the identification assigned to the stored audio voicemail message.

6. The method of claim 5, wherein prior to embedding the text-based voicemail message with a unique identification for accessing the stored audio voicemail message, querying an index map server for the unique identification for accessing the stored audio voicemail message.

7. The method of claim 6, further comprising generating the unique identification for the text-based voicemail message using a directory number of a calling party device associated with the stored audio voicemail message, a directory number of the called party device, and the identification assigned to the stored audio voicemail message.

8. The method of claim 7, further comprising, at the transcription service, composing the text-based voicemail as a short message service (SMS) message for delivery to the called party device.

9. The method of claim 7, further comprising, at the transcription service, composing the text-based voicemail as a multimedia service (MMS) message for delivery to the called party device.

10. The method of claim 7, further comprising, at the transcription service, composing the text-based voicemail as an electronic mail message for delivery to the called party device.

11. The method of claim 7, wherein after calling a directory number associated with the unique identification for accessing the stored audio voicemail message, further comprising

intercepting the call to the a directory number associated with the unique identification for accessing the stored audio voicemail message at a visual voicemail browser;

and

at the visual voicemail browser, querying an index map server using the directory number associated with the unique identification for accessing the stored audio voicemail message for an internal message identification associated with the stored audio voicemail message.

12. The method of claim 11, further comprising

at the visual voicemail browser, querying a voice message conversion system application programming interface (VMCSAPI) with the directory number associated with the unique identification for accessing the stored audio voicemail message and the internal message identification associated with the stored audio voicemail message;

querying the voicemail system via the VMCSAPI for the stored audio voicemail message; and

returning the stored audio voicemail message via the VMCSAPI to the visual voicemail browser.

13. The method of claim 12, further comprising, passing the stored audio voicemail message from the visual voicemail browser to the called party device for playing the stored audio voicemail message at the called party device.

14. The method of claim 13, wherein passing the stored audio voicemail message from the visual voicemail browser to the called party device for playing the stored audio voicemail message at the called party device includes passing the stored audio voicemail message from the visual voicemail browser to the called party device via a mobile telephone switching office.

15. The method of claim 13, wherein passing the stored audio voicemail message from the visual voicemail browser to the called party device for playing the stored audio voicemail message at the called party device includes passing the stored audio voicemail message from the visual voicemail browser to the called party device via a cable television services system wherein the called party device is a cable television services system set-top box.

16. The method of claim 13, wherein passing the stored audio voicemail message from the visual voicemail browser to the called party device for playing the stored audio voicemail message at the called party device includes passing the stored audio voicemail message from the visual voicemail browser to the called party device via a distributed computing network wherein the called party device is a multipurpose computing device.

17. A system for providing playback of an audio voicemail message corresponding to a visual voicemail message;

comprising;

a voicemail system operative

to receive a voice call directed to a called party device;

to store an audio voicemail message;

to send a copy of the stored voicemail message to a transcription service;

a transcription service operative

to transcribe the copy of the stored voicemail message into a text-based voicemail message;

to embed the text-based voicemail message with a unique identification for accessing the stored audio voicemail message;

to send the text-based voicemail message to the called party device;

a visual voicemail browser operative

to receive an instruction from a called party device for playing the stored audio voicemail message at the called party device;

to query an index map server for an internal message identification associated with the stored audio voicemail message;

to query an application programming interface using the internal message identification for the stored audio voicemail message;

to receive the stored audio voicemail message via the application programming interface; and

to play the stored audio voicemail message at the called party device.

18. The system of claim 17, wherein the transcription service is further operative to compose the text-based voicemail as a short message service (SMS) message for delivery to the called party device.

19. The system of claim 17, wherein the transcription service is further operative to compose the text-based voicemail as a multimedia service (MMS) message for delivery to the called party device.

20. A computer readable medium containing computer executable instructions which when executed by a computer perform a method of providing playback of an audio voicemail message corresponding to a visual voicemail message;

comprising;

receiving a voice call at a voicemail system directed to a called party device;

storing an audio voicemail message at the voicemail system;

sending a copy of the stored voicemail message to a transcription service;

transcribing the copy of the stored voicemail message into a text-based voicemail message;

embedding the text-based voicemail message with a unique identification for accessing the stored audio voicemail message;

sending the text-based voicemail message to the called party device;

at the called party device, receiving an instruction for playing the stored audio voicemail message at the called party device;

from the called party device, calling a directory number associated with the unique identification for accessing the stored audio voicemail message; and

in response to calling a directory number associated with the unique identification for accessing the stored audio voicemail message, playing the stored audio voicemail message at the called party device.