APPARATUS, SYSTEM, AND METHOD FOR DESIGNING SCRIPTS AND SCRIPT SEGMENTS FOR PRESENTATION TO A CONTACT BY AN AGENT
First Claim
1. An apparatus for formulating a computerized presentation of a sequence of scripts comprising audio files, the apparatus comprising:
- a content module for providing scripts comprising fixed content;
an interaction module for allowing agents to present the scripts to a contact and to freely interject agent content into the script presentation;
a recording module for recording the presentation of scripts and agent interjections; and
an output module for outputting a script structure comprising a script sequence and script content.
2 Assignments
0 Petitions
Accused Products
Abstract
An apparatus, system, and method are disclosed for formulating a computerized presentation of a sequence of scripts comprising audio files. The apparatus includes a content module for providing scripts comprising fixed content, an interaction module for allowing agents to present the scripts to a contact and to freely interject agent content into the script presentation, a recording module for recording the presentation of scripts and agent interjections, and an output module for outputting a script structure comprising a script sequence and script content.
37 Citations
27 Claims
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1. An apparatus for formulating a computerized presentation of a sequence of scripts comprising audio files, the apparatus comprising:
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a content module for providing scripts comprising fixed content; an interaction module for allowing agents to present the scripts to a contact and to freely interject agent content into the script presentation; a recording module for recording the presentation of scripts and agent interjections; and an output module for outputting a script structure comprising a script sequence and script content. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method for formulating a computerized presentation of a sequence of scripts comprising fixed content and agent content, the method comprising:
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providing scripts comprising fixed content; providing agents to control presentation of the scripts; allowing agents to interject into the presentation of the scripts with agent content; observing the agents during presentation to a contact and recording the execution of the script segments and interjection of agent content as presented at the discretion of the agent; and providing a script structure comprising a script sequence and script content. - View Dependent Claims (11, 12, 13, 14, 15, 16)
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17. A tangible computer-readable medium storing instructions executable by a digital processing apparatus to perform an operation to formulate a computerized presentation of a sequence of scripts, the operation comprising:
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providing scripts comprising fixed content; providing agents to control presentation of the scripts; allowing agents to interject into the presentation of the scripts with agent content; observing the agents during presentation to a contact and recording the execution of the script segments and interjection of agent content as presented at the discretion of the agent; and providing a script structure comprising a script sequence and script content. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24, 25, 26, 27)
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Specification