×

Media for Service and Marketing

  • US 20100169159A1
  • Filed: 12/30/2008
  • Published: 07/01/2010
  • Est. Priority Date: 12/30/2008
  • Status: Abandoned Application
First Claim
Patent Images

1. A computer-implemented method for interacting with a customer, the method comprising:

  • receiving, in a customer relationship management (CRM) application, data from a communication made by a first person using a social interaction application that allows third party access to communications;

    assigning, based on the data, a sentiment indicator to the communication according to a predefined scale; and

    generating at least one output to the first person using the CRM application in response to receiving the data, the output based on the sentiment indicator.

View all claims
  • 3 Assignments
Timeline View
Assignment View
    ×
    ×