Product or Service Review Summarization Using Attributes
First Claim
1. In a computing environment, a method comprising, processing review data corresponding to a product or service, including automatically obtaining an inventory of attributes for a product or service category, obtaining review snippets from the review data, classifying the review snippets into classification data, assigning attributes to the review snippets, and generating a summary of the review data based on the classification data and the assigned attributes.
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Accused Products
Abstract
Described is a technology in which product or service reviews are automatically processed to form a summary for each single product or service. Snippets from the reviews are extracted and classified into sentiment classes (e.g., as positive or negative) based on their wording. Attributes are assigned to the reviews, e.g., based on term frequency concepts, as nouns, which may be paired with adjectives and/or verbs. The summary of the reviews belonging to a single product or service is generated based on the automatically computed attributes and the classification of review snippets into attribute and sentiment classes. For example, the summary may indicate how many reviews were positive (the sentiment class), along with text corresponding to the most similar snippet based on its similarity to the attributes (the attribute class).
88 Citations
20 Claims
- 1. In a computing environment, a method comprising, processing review data corresponding to a product or service, including automatically obtaining an inventory of attributes for a product or service category, obtaining review snippets from the review data, classifying the review snippets into classification data, assigning attributes to the review snippets, and generating a summary of the review data based on the classification data and the assigned attributes.
- 12. In a computing environment, a system comprising, a classification mechanism that classifies snippets of reviews into sentiment scores for each snippet, an attribute assignment mechanism that assigns attributes to each snippet, and a summary generation mechanism that outputs a summary based on the sentiment score and assigned attributes for a snippet.
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16. One or more computer-readable media having computer-executable instructions, which when executed perform steps, comprising:
- summarizing a set of reviews, including determining a set of attributes corresponding to review data, determining similarity between review data and the set of attributes, and providing a summary based upon the similarity.
- View Dependent Claims (17, 18, 19, 20)
Specification