Systems and Methods for Monitoring Messaging Applications

• US 20100169480A1
• Filed: 11/04/2009
• Published: 07/01/2010
• Est. Priority Date: 11/05/2008
• Status: Active Grant

• Current Assignee: CommVault Systems Incorporated
• Original Assignee: CommVault Systems Incorporated
• Inventors: Pamidiparthi, Sandeep
• Granted Patent: US 9,178,842 B2
• Time in Patent Office: Days
• US Class Current: 709/224
• CPC Class Codes: G06F 16/116 Details of conversion of file system types or formats
• CPC Class Codes: G06F 16/258 Data format conversion from or to a database
• CPC Class Codes: G06F 40/151 Transformation
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 51/063 Content adaptation, e.g. replacement of unsuitable content
• CPC Class Codes: H04L 51/214 using selective forwarding

Abstract

The present inventions relate systems and methods for monitoring and managing electronic messages in one or more computer networks. More particularly, the systems and methods of the present invention provide a substantially global or unified approach to messaging management within one or more computer networks that allows network administrators or other authorized users to define and identify electronic messages of interest within the network and store selected messages such that they can be retrieved and examined in connection with an audit or other inquiry.

Claims

1. A messaging system comprising:

a communication server having a plurality of clients, the communication server configured to initiate and administer messaging sessions between two or more of the clients;

an interface for creating a compliance policy defining messages of interest; and

a compliance agent configured to monitor the messaging sessions, identify messages of interest within the messaging sessions and direct storage of identified messages, wherein the compliance agent determines a file format of the identified messages and optionally converts identified messages to a file format specified in the compliance policy.

2. The system of claim 1, wherein the communication server comprises a Session Initiation Protocol server.

3. The system of claim 2, wherein the SIP server is a Microsoft Office Communications Server.

4. The system of claim 1, wherein identified messages include an audio data portion, and the system further comprises a speech recognition module configured to convert the audio data portion into text.

5. The system of claim 1, wherein the compliance policy specifies a confidentiality designation for identified messages.

6. The system of claim 1, wherein identified messages are conveyed by a PSTN or PBX network and controlled by a data network.

7. The system of claim 1, wherein identified messages are converted to common file format.

8. The system of claim 7, wherein the common file format includes ASCII or text format.

10. The system of claim 1, wherein the compliance agent includes a Session Initiation Protocol User Agent or Session Initiation Protocol User Agent Client.

11. The system of claim 1, further comprising means for de-duplicating identified messages in storage.

12. The system of claim 1, wherein the compliance policy is created based, at least in part, on legal or regulatory requirements.

13. A method for specifying, identifying, and selectively storing electronic messages, comprising:

initiating and administering a messaging session between two or more clients a with communication server;

creating a compliance policy for defining messages of interest; and

configuring a compliance agent to monitor the messaging session, identify messages of interest within the messaging session and direct storage of identified messages, wherein the compliance agent determines a file format of the identified messages and optionally converts identified messages to a file format specified in the compliance policy.

14. The method of claim 13, wherein identified messages include an audio data portion, further comprising convert the audio data portion into text.

15. The method of claim 13, further comprising conveying identified messages, at least in part, over a PSTN or PBX network and controlling identified messages, at least in part, with a data network.

16. The method of claim 13, further comprising converting identified messages to a common file format.

18. The method of claim 15, wherein the compliance agent includes a Session Initiation Protocol User Agent or Session Initiation Protocol User Agent Client.

19. The method of claim 13, further comprising de-duplicating identified messages in storage.

17. The method of claim 61, wherein the common file format includes ASCII or text format.

20. A computer-usable medium having stored therein computer-usable instructions for a processor, wherein said instructions when executed by the processor cause the processor to:

initiate and administer a messaging session between two to or more clients a with communication server;

create a compliance policy for defining messages of interest; and

configure a compliance agent to monitor the messaging session, identify messages of interest within the messaging session and direct storage of identified messages, wherein the compliance agent determines a file format of the identified messages and optionally converts identified messages to a file format specified in the compliance policy.