Method, system and apparatus for assembling data associated with an emergency call event

• US 20100174560A1
• Filed: 12/11/2009
• Published: 07/08/2010
• Est. Priority Date: 03/27/2008
• Status: Abandoned Application

• Current Assignee: Simon Gwatkin, Thomas A. Gray, Tom Quan
• Original Assignee: Simon Gwatkin, Thomas A. Gray, Tom Quan
• Inventors: Quan, Tom, Gwatkin, Simon, Gray, Thomas A.
• Application Number:
  US12/653,389
• Publication Number:
  US 20100174560A1
• Time in Patent Office: Days
• US Class Current: 705/3
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/103 Workflow collaboration or project management
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting
• CPC Class Codes: G16H 40/67 for remote operation
• CPC Class Codes: G16H 80/00 ICT specially adapted for facilitating communication between medical practitioners or patients, e.g. for collaborative diagnosis, therapy or health monitoring
• CPC Class Codes: H04L 12/1818 Conference organisation arrangements, e.g. handling schedules, setting up parameters needed by nodes to attend a conference, booking network resources, notifying involved parties
• CPC Class Codes: H04L 12/1881 with schedule organisation, e.g. priority, sequence management
• CPC Class Codes: H04L 51/222 using geographical location information, e.g. messages transmitted or received in proximity of a certain spot or area
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2242/04 for emergency applications
• CPC Class Codes: H04M 3/5116 for emergency applications
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention

Abstract

A method and apparatus for assembling data associated with an emergency call event is provided. A location of a communication device is determined based on a device identifier conveyed via an emergency call, responsive to determining that the emergency call has occurred in a communication network, originating from the communication device. A database is accessed to determine first contextual data associated with the communication device using the device identifier. The location of the communication device and the first contextual data is provided in a format processable by a computing device associated with an emergency response team.

Claims

1. A method for assembling data associated with an emergency call event, comprising:

determining a location of a communication device based on a device identifier conveyed via an emergency call, responsive to determining that said emergency call has occurred in a communication network, originating from said communication device;

accessing a database to determine first contextual data associated with said communication device using said device identifier; and

providing said location of said communication device and said first contextual data in a format processable by a computing device associated with an emergency response team.

2. The method of claim 1, further comprising accessing at least one of said database and a second database to determine second contextual data associated with at least one further communication device proximate said communication device.

3. The method of claim 1, further comprising accessing a hot-desking database to determine an identifier of a user currently associated with said communication device.

4. The method of claim 3, wherein said contextual data comprises said identifier.

5. The method of claim 1, further comprising accessing a health database to determine health data associated with a user associated with said emergency call.

6. The method of claim 1, wherein said determining a location of said communication device occurs via a server monitoring calls in said communication network via a context agent.

7. The method of claim 6, wherein said context agent is enabled for at least one of:

said determining that said emergency call has occurred in said communication network;

assembling data representative of at least one team for responding to said emergency call;

retrieving at least one abstract context schema comprising a specification of a structure of a respective team;

creating at least one context object for each respective team that is assembled and populating said context object with data from a respective abstract context schema; and

said accessing said database to determine said first contextual data.

8. The method of claim 1, wherein said format processable by said computing device associated with said emergency response team comprises at least one of a URL, a webpage, an e-mail, and a text message.

9. The method of claim 1, further comprising populating a list of members of said emergency response team with respective roles of said members.

10. The method of claim 9, wherein said list of members comprises a role-based buddy list.

19. The computing device of claim 1, wherein said processor is further enabled to populate a list of members of said emergency response team with respective roles of said members.

20. The computing device of claim 19, wherein said list of members comprises a role-based buddy list.

11. A computing device for assembling data associated with an emergency call event, comprising:

a processor interconnected with a communication interface and memory, said processor enabled to;

determine a location of a communication device based on a device identifier conveyed via an emergency call, responsive to determining, via said communication interface, that said emergency call has occurred in a communication network, originating from said communication device;

access a database to determine first contextual data associated with said communication device using said device identifier; and

provide said location of said communication device and said first contextual data in a format processable by a computing device associated with an emergency response team.

12. The computing device of claim 11, wherein said processor is further enabled to access at least one of said database and a second database to determine second contextual data associated with at least one further communication device proximate said communication device.

13. The computing device of claim 11, wherein said processor is further enabled to access a hot-desking database to determine an identifier of a user currently associated with said communication device.

14. The computing device of claim 13, wherein said contextual data comprises said identifier.

15. The computing device of claim 11, wherein said processor is further enabled to access a health database to determine health data associated with a user associated with said emergency call.

16. The computing device of claim 11, wherein said processor is further enabled to monitor calls said communication network via a context agent.

17. The computing device of claim 16, wherein said context agent is enabled for at least one of:

determining that said emergency call has occurred in said communication network;

assembling data representative of at least one team for responding to said emergency call;

retrieving at least one abstract context schema comprising a specification of a structure of a respective team;

creating at least one context object for each respective team that is assembled and populating said context object with data from a respective abstract context schema; and

accessing said database to determine said first contextual data.

18. The computing device of claim 11, wherein said format processable by said computing device associated with said emergency response team comprises at least one of a URL, a webpage, an e-mail, and a text message.