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SECURE REMOTE MAINTENANCE AND SUPPORT SYSTEM, METHOD, NETWORK ENTITY AND COMPUTER PROGRAM PRODUCT

  • US 20100174812A1
  • Filed: 01/07/2009
  • Published: 07/08/2010
  • Est. Priority Date: 01/07/2009
  • Status: Active Grant
First Claim
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1. A system comprising:

  • a computing device configured to periodically transmit one or more error messages over a first secure tunnel;

    a network entity in communication with the computing device over the first secure tunnel, said network entity configured to receive the one or more error messages and to make the one or more error messages accessible to at least one authorized technician; and

    at least one client terminal associated with the at least one authorized technician and in communication with the network entity over a second secure tunnel, said at least one client terminal configured to retrieve at least one of the one or more error messages over the second secure tunnel and to take an action associated with resolving the at least one error message, wherein the client terminal is not in direct communication with the computing device.

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