Generatiing Context Aware Data And Conversation's Mood Level To Determine The Best Method Of Communication

• US 20100179992A1
• Filed: 01/09/2009
• Published: 07/15/2010
• Est. Priority Date: 01/09/2009
• Status: Active Grant

• Current Assignee: Maplebear Inc.
• Original Assignee: International Business Machines Corporation
• Inventors: Davies, Stephen A., Chakra, Al, Arthurs, Brendan, O'Doherty, Simon P.
• Granted Patent: US 8,380,794 B2
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06F 40/30 Semantic analysis
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

A method, system and computer-usable medium are disclosed for providing information related to a user address as used in a communication session. A tag processing module is implemented for processing tags related to a user. A first user selects a second user to receive a message to initiate a communication session. The message recipient'"'"'s tags, along with their preferred communication method(s) are displayed within the message sender'"'"'s messaging client. The message sender then composes and sends a message to the message recipient, using the message recipient'"'"'s preferred method of communication. The message is received by the message recipient and the message sender'"'"'s tags are displayed within the message recipient'"'"'s messaging client. If the message recipient decides to respond to the message, then a communication session is conducted. Once the communications session is ended, a linguistic analysis of the communication session is performed by the tag processing module. The message sender'"'"'s tags are then updated.

Claims

1. A computer-implementable method for providing information related to a user address comprising:

processing a first plurality of tags with a tag processing module to determine a method of communication with a first user,

associating the first plurality of tags with a first user address corresponding to the first user;

generating a message comprising a second plurality of tags, wherein the message is generated by a second user;

transmitting the message to the first user; and

processing the second plurality of tags with the tag processing module to determine a subject associated with the message and contextual information related to the second user;

associating the second plurality of tags with a second user address corresponding to the second user; and

transmitting the message from the second user address to the first user address using the method of communication.

2. The method of claim 1, wherein the first plurality of tags comprise at least one of a method of communication cross-referenced to a subject associated with the message.

3. The method of claim 1, wherein the second plurality of tags comprises at least one subject cross-referenced to a historical amount of time the second user communicates with a first user on the at least one subject.

4. The method of claim 3, wherein the historical average amount of time is calculated by the tag processing module performing linguistic analysis on at least one message generated by the second user.

5. The method of claim 1, wherein the second plurality of tags comprises a historical tone of communication associated with the second user.

6. The method of claim 6, wherein the historical tone of communication is determined by the tag processing module performing linguistic analysis on at least one message generated by the second user.

7. A system comprising:

a processor;

a data bus coupled to the processor; and

a computer-usable medium embodying computer program code, the computer-usable medium being coupled to the data bus, the computer program code providing information related to a user address and comprising instructions executable by the processor and configured for;

processing a first plurality of tags with a tag processing module to determine a method of communication with a first user,

associating the first plurality of tags with a first user address corresponding to the first user;

generating a message comprising a second plurality of tags, wherein the message is generated by a second user;

transmitting the message to the first user; and

processing the second plurality of tags with the tag processing module to determine a subject associated with the message and contextual information related to the second user;

associating the second plurality of tags with a second user address corresponding to the second user; and

transmitting the message from the second user address to the first user address using the method of communication.

8. The system of claim 7, wherein the first plurality of tags comprise at least one of a method of communication cross-referenced to a subject associated with the message.

9. The system of claim 7, wherein the second plurality of tags comprises at least one subject cross-referenced to a historical amount of time the second user communicates with a first user on the at least one subject.

10. The system of claim 9, wherein the historical average amount of time is calculated by the tag processing module performing linguistic analysis on at least one message generated by the second user.

11. The system of claim 7, wherein the second plurality of tags comprises a historical tone of communication associated with the second user.

12. The system of claim 11, wherein the historical tone of communication is determined by the tag processing module performing linguistic analysis on at least one message generated by the second user.

13. A computer-usable medium embodying computer program code, the computer program code comprising computer executable instructions configured for:

processing a first plurality of tags with a tag processing module to determine a method of communication with a first user,

associating the first plurality of tags with a first user address corresponding to the first user;

generating a message comprising a second plurality of tags, wherein the message is generated by a second user;

transmitting the message to the first user; and

processing the second plurality of tags with the tag processing module to determine a subject associated with the message and contextual information related to the second user;

associating the second plurality of tags with a second user address corresponding to the second user; and

transmitting the message from the second user address to the first user address using the method of communication.

14. The computer usable medium of claim 13, wherein the first plurality of tags comprise at least one of a method of communication cross-referenced to a subject associated with the message.

15. The computer usable medium of claim 13, wherein the second plurality of tags comprises at least one subject cross-referenced to a historical amount of time the second user communicates with a first user on the at least one subject.

16. The computer usable medium of claim 15, wherein the historical average amount of time is calculated by the tag processing module performing linguistic analysis on at least one message generated by the second user.

17. The computer usable medium of claim 13, wherein the second plurality of tags comprises a historical tone of communication associated with the second user.

18. The computer usable medium of claim 17, wherein the historical tone of communication is determined by the tag processing module performing linguistic analysis on at least one message generated by the second user.

19. The computer usable medium of claim 13, wherein the computer executable instructions are deployable to a client computer from a server at a remote location.

20. The computer usable medium of claim 13, wherein the computer executable instructions are provided by a service provider to a customer on an on-demand basis.