CONTEXTUAL MESSAGING AND NOTIFICATION SYSTEM

• US 20100180001A1
• Filed: 01/11/2010
• Published: 07/15/2010
• Est. Priority Date: 01/11/2009
• Status: Abandoned Application

• Current Assignee: Blame Canada Holdings Inc, Blame Canada Holdings Ltd.
• Original Assignee: Blame Canada Holdings Inc
• Inventors: Hardt, Dick Clarence
• Application Number:
  US12/684,995
• Publication Number:
  US 20100180001A1
• Time in Patent Office: Days
• US Class Current: 709/207
• CPC Class Codes: G06F 11/32 with visual or acoustical indication of the functioning of the machine
• CPC Class Codes: G06F 11/327 Alarm or error message display
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 12/189 in combination with wireless systems selective distribution or broadcast in wireless communication networks H04W4/06
• CPC Class Codes: H04L 12/1895 for short real-time information, e.g. alarms, notifications, alerts, updates
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]

Abstract

A system for providing contextual information to the user through a messaging panel or alternate display provides system and social contextual information related to activities undertaken by the user.

Claims

1. A contextual messaging system for generating notification alerts of contextually relevant information to be displayed to a user, the contextual messaging system comprising:

an activity interface for receiving an indication of user activity from a plurality of external sources;

a contextual content source for providing contextual information obtained from a plurality of external sources;

a user profile for storing information specific to a user; and

a contextual content engine for determining a topic associated with a user activity in accordance with the indication received over the activity interface, for selecting contextual information from the contextual content source in accordance with the determined topic and information stored in the user profile, and for transmitting the selected contextual information as a notification alert to a display interface, the display interface for providing the received notification alert to a display client.

2. The contextual messaging system of claim 1 wherein the determined topic is selected from a list including people, locations, organizations, products, services and events.

3. The contextual messaging system of claim 1 wherein the user profile stores information specific to the user selected from a list including:

relationships with other individuals, relationships with organizations, historical communications, demographic information, and location information.

4. The contextual messaging system of claim 1 wherein the notification alert provides the user with a shortcut to a contextually relevant action.

5. The contextual messaging system of claim 1 wherein the activity interface receives the indication from at least one of a plurality of external sources selected from a list including operating system alerts, user activity, messaging activity, activation of previously issued notification alerts and mobile device alerts.

6. The contextual messaging system of claim 5 wherein the external source is an external application providing user activity information through an application programming interface interacting with the external application through a plug-in.

7. The contextual messaging system of claim 5 wherein the external source is a messaging client providing user activity information through an application programming interface interacting with the messaging client through a plug-in.

8. The contextual messaging system of claim 7 where in the messaging client is one of an electronic mail application, an instant messaging application and a social network.

9. The contextual messaging system of claim 5 wherein mobile device alerts include indications of user activity on a mobile device such as receipt of incoming calls, placing outgoing calls, viewing online content and viewing content stored on the mobile device.

10. The contextual messaging system of claim 1 wherein the contextual content source obtains contextual information from a plurality of external sources, at least one of the plurality selected from a list including directory information, an address book, a calendar service, a communication archive containing historical messaging information, a news feed and a social network.

11. The contextual messaging system of claim 1 wherein the contextual content engine includes a user profile updating interface for updating the user profile to reflect user responses to displayed notification alerts.

12. The contextual messaging system of claim 1 wherein the contextual content engine selects contextual information for display in response to determination of the topic wherein the selected contextual information excludes information previously displayed to the user.

13. The contextual messaging system of claim 12 wherein information is excluded if the user has explicitly dismissed the information when previously displayed.

14. The contextual messaging system of claim 12 wherein information is excluded if the information has not changed since being previously displayed.

15. The contextual messaging system of claim 1 wherein the contextual content engine includes means to transmit an indication to respond to a previously generated notification alert through the display interface upon receipt of an indication from the activity interface that the previously generated notification alert has been activated.

16. The contextual messaging system of claim 1 wherein the display interface provides the received notification alert to a plurality of display devices.

17. The contextual messaging system of claim 16 wherein at least one of the display devices is a mobile device display.

18. The contextual messaging system of claim 16 wherein the contextual content engine includes means to transmit an indication to respond to a previously generated notification alert through the display interface upon receipt of an indication from the activity interface that the previously generated notification alert has been activated, the indication to respond being directed to a display device selected from the plurality of display devices.

19. A method of providing contextual messaging information related to a user activity, the method comprising the steps of:

determining, at a contextual content engine, a user activity context in accordance with information received from a plurality of external sources;

selecting contextually relevant information from a data store in accordance with the determined context; and

transmitting the selected contextually relevant information for display as a notification alert.

20. The method of claim 19 wherein the step of selecting contextually relevant information includes selecting contextually relevant information from the data store in accordance with the determined context and user profile information.

21. The method of claim 19 further comprising the steps of:

receiving an indication of notification activation;

determining the context of the activation; and

transmitting an instruction to execute an action determined in accordance with the determined context.

22. The method of claim 21 wherein the step of determining the context of the activation includes determining which system the activation of the notification was performed on, and the step of transmitting includes transmitting the instruction to a system determined in accordance with the system the activation was performed on.

23. The method of claim 21 further including the step of updating user profile information to reflect the notification activation.