Communication System and Method for Monitoring and Remote Debugging
First Claim
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1. A communication system comprising:
- a server;
at least one terminal device to generate a terminal device data, wherein the terminal device further sends the terminal device data either unsolicitedly or on demand to the server, wherein the server further generates a report file according to the terminal device data; and
a customer service team end to retrieve the terminal device data and the report file from the server for monitoring and remote debugging.
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Abstract
A communication system and a method adapted in the communication system for monitoring and remote debugging are provided. The communication system comprises a server, at least one terminal device and a customer service team end. The terminal device is to generate a terminal device data, wherein the terminal device further sends the terminal device data either unsolicitedly or on demand to the server, wherein the data processor further generates report files according to the terminal device data. The customer service team end is to retrieve the terminal device data and the report file from the server for to monitoring and remote debugging.
7 Citations
20 Claims
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1. A communication system comprising:
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a server; at least one terminal device to generate a terminal device data, wherein the terminal device further sends the terminal device data either unsolicitedly or on demand to the server, wherein the server further generates a report file according to the terminal device data; and a customer service team end to retrieve the terminal device data and the report file from the server for monitoring and remote debugging. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A method adapted in a communication system for monitoring and remote debugging, wherein the method comprises the steps of:
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generating a terminal device data from at least one terminal device of the communication system; sending the terminal device data either unsolicitedly or on demand to a server of the communication system; generating a report file according to the terminal device data; and retrieving the terminal device data and the report file from the server to a customer service team end for monitoring and remote debugging. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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Specification