TELEMATICS UNIT AND METHOD FOR OPERATING
First Claim
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1. A method of operating a telematics unit within a vehicle, comprising the steps of:
- first operating the telematics unit in a logistical support mode that utilizes a first set of operations that assists in remote tracking of the vehicle containing the telematics unit and that tracks the vehicle prior to a sale of the vehicle to a customer;
second operating the telematics unit in a separate customer service mode that utilizes a second set of operations that supports a customer associated with the vehicle and that provides support after the sale of the vehicle to the customer; and
activating a customer account and triggering a change from operating the telematics unit in the logistical support mode to a customer service mode.
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Abstract
A method of operating a telematics unit comprising the steps of: first operating the telematics unit in a logistical support mode containing a first set of operations assisting tracking of at least one of (a) the telematics unit and (b) a vehicle containing the telematics unit through storage and travel; and second operating the telematics unit in a customer service mode containing a second set of operations supporting a customer associated with the vehicle, wherein the first set of operations contains at least one operation unique from the second set of operations.
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Citations
23 Claims
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1. A method of operating a telematics unit within a vehicle, comprising the steps of:
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first operating the telematics unit in a logistical support mode that utilizes a first set of operations that assists in remote tracking of the vehicle containing the telematics unit and that tracks the vehicle prior to a sale of the vehicle to a customer; second operating the telematics unit in a separate customer service mode that utilizes a second set of operations that supports a customer associated with the vehicle and that provides support after the sale of the vehicle to the customer; and activating a customer account and triggering a change from operating the telematics unit in the logistical support mode to a customer service mode.
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2. A method of operating a telematics unit within a vehicle, comprising the steps of:
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(a) operating the telematics unit in a logistical support mode before the vehicle is delivered to a customer, wherein the logistical support mode tracks the position of the vehicle as the vehicle moves from a manufacturing facility to a sales destination; (b) disabling the logistical support mode; and (c) operating the telematics unit in a subscriber support mode after the vehicle is delivered to the customer, wherein the subscriber support mode supports the customer by providing the customer with one or more telematics services. - View Dependent Claims (3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A method of operating a telematics unit associated with a vehicle, comprising the steps of:
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(a) operating the telematics unit in a logistical support mode before the vehicle is delivered to a customer, wherein the logistical support mode collects data as the vehicle moves from a manufacturing facility to a sales destination and wirelessly reports the collected data to a remotely located entity; and (b) operating the telematics unit in a subscriber support mode after the vehicle is delivered to a customer, wherein the subscriber support mode is enabled following activation of a customer account and provides the customer with one or more telematics services. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21, 22, 23)
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Specification