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TELEMATICS UNIT AND METHOD FOR OPERATING

  • US 20100185524A1
  • Filed: 07/21/2009
  • Published: 07/22/2010
  • Est. Priority Date: 10/03/2003
  • Status: Abandoned Application
First Claim
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1. A method of operating a telematics unit within a vehicle, comprising the steps of:

  • first operating the telematics unit in a logistical support mode that utilizes a first set of operations that assists in remote tracking of the vehicle containing the telematics unit and that tracks the vehicle prior to a sale of the vehicle to a customer;

    second operating the telematics unit in a separate customer service mode that utilizes a second set of operations that supports a customer associated with the vehicle and that provides support after the sale of the vehicle to the customer; and

    activating a customer account and triggering a change from operating the telematics unit in the logistical support mode to a customer service mode.

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