Method of testing item availability and delivery performance of an e-commerce site
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Accused Products
Abstract
An inventory management, and a shipping/returns management system can be analyzed to determine various performance characteristics of an e-commerce operator, such as whether the latter maintains sufficient items to meet demand, whether distribution is occurring in a timely fashion, etc. The systems are analyzed using one or more anonymous proxy accounts.
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Citations
33 Claims
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1-15. -15. (canceled)
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16. A method of testing item delivery performance of items ordered from an e-commerce site, the method comprising the steps of:
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(a) generating a request with a computing system for a first item from a user account to a server supporting the e-commerce site; (b) receiving a first notification with said computing system that said first item has been shipped to a first location associated with said user account; (c) determining with said computing system a processing time and delivery time required for the e-commerce site to process said request for the first item, distribute the first item to a first location associated with the user account, process a return of the first item from said first location, and generate a second notification that a second item has been shipped to said first location. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24)
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25. A method of testing item delivery performance of items ordered from an e-commerce site, the method comprising the steps of:
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(a) generating a request for a user with a computing system for a first item to a server supporting the e-commerce site; (b) confirming that said first item is available at the e-commerce site with said computing system; (c) repeating steps (a) to (b) with said computing system for a separate e-commerce site when said first item is not available at the e-commerce site; (d) when said first item is available at the e-commerce site, receiving a first notification with the computing system from the e-commerce site of a target delivery time for said first item to be shipped to a first location associated with said user; (e) measuring an actual delivery time of said first item from the e-commerce site; (f) generating a performance rating for the e-commerce site based on steps (d) to (e). - View Dependent Claims (26, 27, 28, 29)
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30. A method of testing item delivery performance of items ordered from an e-commerce site, the method comprising the steps of:
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(a) generating a request for a user with a computing system for a first item to a server supporting the e-commerce site; (b) confirming that said first item is available at the e-commerce site with said computing system; (c) repeating steps (a) to (b) with said computing system for a separate e-commerce site when said first item is not available at the e-commerce site; (d) when said first item is available at the e-commerce site, determining a processing time and delivery time required for the e-commerce site to process said request for the first item, distribute the first item to a first location associated with said user, process a return of the first item from said first location, and generate a second notification that a second item has been shipped to said first location; (e) wherein said user is a test user associated with a proxy account. - View Dependent Claims (31, 32, 33)
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Specification