Method and system for managing computer systems
First Claim
1. A method for isolating a root cause of a software problem in an enterprise computer system supporting a plurality of software products, said method comprising:
- forming a knowledge base from causing symptoms and experienced problems provided by a disparate group of personal contributors; and
examining the knowledge base with respect to the software problem to isolate the cause of the software problem to one of the software products.
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Accused Products
Abstract
A management system for a computer system is disclosed. The computer system operates or includes various products (e.g., software products) that can be managed in a management system or collectively by a group of management systems. Typically, the management system operates on a computer separate from the computer system being managed. The management system can make use of a knowledge base of causing symptoms for previously observed problems at other sites or computer systems. In other words, the knowledge base can built from and shared by different users across different products to leverage knowledge that is otherwise disparate. The knowledge base typically grows over time. The management system can use its ability to request information from the computer system being managed together with the knowledge base to infer a problem root cause in the computer system being managed. The computer system being managed can also request the management system to process its knowledge base for possible problem cause analysis. The management system can also continually identify persisting problem causing symptoms.
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Citations
20 Claims
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1. A method for isolating a root cause of a software problem in an enterprise computer system supporting a plurality of software products, said method comprising:
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forming a knowledge base from causing symptoms and experienced problems provided by a disparate group of personal contributors; and examining the knowledge base with respect to the software problem to isolate the cause of the software problem to one of the software products. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A computer readable medium including at least computer program code stored therein for isolating a root cause of a problem in an enterprise computer system supporting a plurality of products, said computer readable medium comprising:
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computer program code for accessing a knowledge base that is formed from causing symptoms and experienced problems provided by a disparate group of personal contributors; and computer program code for examining the knowledge base with respect to the problem to isolate the cause of the problem to one of the products. - View Dependent Claims (17)
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18. A method for managing an enterprise computer system, said method comprising:
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receiving a fact pertaining to a condition of one of a plurality of different products that are operating in the enterprise computer system; asserting the fact with respect to an inference engine, the inference engine using rules based on facts; retrieving updated facts from the inference engine from those of the rules that are dependent on the fact that has been asserted; and performing an action in view of the updated facts. - View Dependent Claims (19, 20)
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Specification