Systems and Methods for Integrated Claims Processing

• US 20100198637A1
• Filed: 07/10/2009
• Published: 08/05/2010
• Est. Priority Date: 11/26/2008
• Status: Abandoned Application

• Current Assignee: The Crawford Group Incorporated (Jack Taylor Family Voting Trust U A D 4 14 99)
• Original Assignee: The Crawford Group Incorporated (Jack Taylor Family Voting Trust U A D 4 14 99)
• Inventors: Jenkins, Jeff, Ward, John, Monroe, Theresa Anne, Donohue, Terry, Fabian, Mike, Oetjen, Brian, Van Horn, Roger, Ramakrishna, Akila, Hendricks, Rob, Davis, Carmen, Perryman, Susan
• Application Number:
  US12/500,999
• Publication Number:
  US 20100198637A1
• Time in Patent Office: Days
• US Class Current: 705/4
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

Systems and methods, such as may be executed by a computer or computer network, for the management of claims related to vehicles owned by an owner of a fleet of vehicles. The systems and methods allow for a single claim record to be accessed by a vehicle repair (VR) division, which is responsible for getting the vehicle repaired and a loss control (LC) division which is responsible for allocating the costs associated with the repair. Each of the divisions works with the same record to provide for an enhanced integrative environment and improved intercommunication.

Claims

1. A method of managing claims for a fleet of vehicles, the method comprising:

having a fleet owner responsible for a fleet of vehicles;

providing a computer;

due to damage to one of said vehicles, having a depot of said owner create a claim report in said computer;

allowing a Vehicle Repair (VR) division of said owner to access said claim report and to update said claim report with repair costs and dates of expected repair completion;

allowing a Loss Control (LC) division of said owner to access said claim report to indicate if the loss can be subrogated; and

if the loss can be subrogated, allowing the LC to maintain an accounting as part of said claim report said accounting utilizing information entered by at least one of said VR and said depot.

2. The method of claim 1 wherein said VR can access said claim via a simplified interface which allows for updating of status of a repair without opening said claim record.

3. The method of claim 1 wherein said computer is part of a computer network.

4. The method of claim 3 wherein said computer comprises a server computer.

5. The method of claim 4 wherein said VR and said LC access said claim report on said server computer via separate client computers.

6. The method of claim 1 wherein said VR and said LC may simultaneously access said claim report.

7. The method of claim 1 wherein once said claim has been rectified, said claim report is closed.

8. The method of claim 7 wherein said claim report cannot be closed until both said LC and said VR individually close said claim report.

9. The method of claim 8 wherein said LC cannot individually close said claim report until they have indicated if there can be subrogation.

10. The method of claim 9 wherein said VR cannot individually close said claim report until they have indicated that said damaged vehicle has been repaired.

13. The method of claim 9 wherein said VR cannot individually close said claim report until they have indicated that said damaged vehicle will not be repaired.

11. A computer-readable memory storing computer-executable instructions for claim management, the memory comprising:

computer-executable instructions for creating a claim report in said computer;

computer-executable instructions for allowing a Vehicle Repair (VR) division of an owner to access said claim report and to update said claim report with repair costs and dates of expected repair completion;

computer-executable instructions for allowing a Loss Control (LC) division of said owner to access said claim report to indicate if the loss can be subrogated; and

computer-executable instructions for allowing the LC to maintain an accounting as part of said claim report said accounting utilizing information entered by at least one of said VR and said depot if the loss can be subrogated.

12. A system of managing claims for a fleet of vehicles, the system comprising:

a fleet owner responsible for a fleet of vehicles, the fleet owner including a plurality of depots; and

a computer network to which said fleet owner and said depots have access, said computer network allowing;

said depot to create a claim report in said computer network due to damage of one of said vehicles in said plurality;

a Vehicle Repair (VR) division of said owner to access said claim report and to update said claim report with repair costs and dates of expected repair completion;

a Loss Control (LC) division of said owner to access said claim report to indicate if the loss can be subrogated; and

if the loss can be subrogated, allowing the LC to maintain an accounting as part of said claim report said accounting utilizing information entered by at least one of said VR and said depot.