E-Mail Client with Programmable Address Attributes
First Claim
1. A method enabling a single agent to respond to incoming emails as representing a plurality of different entities, comprising the steps of:
- (a) receiving an incoming email by an email application executing on a computerized appliance from a machine-readable medium;
(b) preparing by an agent having access to the email application an outgoing email in response to the incoming email;
(c) accessing a data table associating “
send-to”
addresses of incoming emails with “
from”
addresses for outgoing emails; and
(d) automatically entering for the outgoing email, by the email application, the “
from”
address associated with the “
send-to”
address in the incoming email.
7 Assignments
0 Petitions
Accused Products
Abstract
A method enables a single agent to respond to incoming emails as representing a plurality of different entities, using the following steps: (a) receiving an incoming email by an email application executing on a computerized appliance from a machine-readable medium; (b) preparing by an agent having access to the email application an outgoing email in response to the incoming email; (c) accessing a data table associating “send to” addresses of incoming emails with “from” addresses for outgoing emails; and (d) automatically entering for the outgoing email, by the email application, the “from” address associated with the “send to” address in the incoming email.
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Citations
5 Claims
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1. A method enabling a single agent to respond to incoming emails as representing a plurality of different entities, comprising the steps of:
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(a) receiving an incoming email by an email application executing on a computerized appliance from a machine-readable medium; (b) preparing by an agent having access to the email application an outgoing email in response to the incoming email; (c) accessing a data table associating “
send-to”
addresses of incoming emails with “
from”
addresses for outgoing emails; and(d) automatically entering for the outgoing email, by the email application, the “
from”
address associated with the “
send-to”
address in the incoming email. - View Dependent Claims (2, 3, 4, 5)
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Specification
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- Resources
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Current AssigneeGenesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
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Original AssigneeGenesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
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InventorsKikinis, Dan
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Application NumberUS12/755,580Publication NumberTime in Patent OfficeDaysField of SearchUS Class Current709/206CPC Class CodesG06Q 10/10 Office automation; Time man...G06Q 10/107 Computer-aided management o...
