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USER CONNECTIVITY PROCESS MANAGEMENT SYSTEM

  • US 20100199279A1
  • Filed: 03/04/2010
  • Published: 08/05/2010
  • Est. Priority Date: 03/09/2004
  • Status: Abandoned Application
First Claim
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1. A system for providing access to a secured service, the system comprising:

  • a computer-readable memory storing a process flow comprising a plurality of tasks associated with providing access to the secured service, the plurality of tasks comprising automatic tasks and at least one manual task;

    a manual task computer associated with an individual responsible for executing the manual task;

    a process management system communicatively connected to the computer-readable memory and the manual task computer, the process management system advancing through the plurality of tasks in the process flow by performing actions comprising;

    (i) instructing automatic execution of a first automatic task when due for execution,(ii) transmitting, after the execution of the first automatic task, a message to the manual task computer indicating that the manual task is due for execution, and(iii) receiving, prior to advancing to a second automatic task, an indication from the manual task computer that the manual task is complete; and

    a demand creation computer that transmits a demand to the process management system while the process management system is advancing through the plurality of tasks in the process flow, the demand indicating a problem encountered while creating a connection with the secured service that must be rectified to provide access to the secured service, wherein the process management system performs actions further comprising;

    (i) receiving the demand from the demand creation computer, and(ii) inserting a new task into the process flow, the new task associated with rectifying the problem.

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