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Integrated Voice Navigation System and Method

  • US 20100202598A1
  • Filed: 04/23/2010
  • Published: 08/12/2010
  • Est. Priority Date: 09/16/2002
  • Status: Active Grant
First Claim
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1. A voice-controlled messaging system comprising:

  • a voice messaging system comprising a voice-navigable messaging application; and

    a speech recognition system comprising a speech recognition application and coupled to the voice messaging system via a control link, the control link providing a communications pathway for out-of-band TCP/IP messages between the voice messaging system and the speech recognition system;

    wherein the voice messaging system is configured to process an incoming call by;

    interfacing to a public switched telephone network (PSTN) for terminating an incoming call from an originating point;

    providing a first audio data to the originating point eliciting and receiving a voice response;

    sending at least one out-of-band message, via a TCP/IP protocol, to the speech recognition system via the control link requesting the speech recognition system to open an audio path between the speech recognition system and the voice messaging system;

    providing to the speech recognition system, over the opened audio path, the received voice response; and

    receiving from the speech recognition system, over the control link, an out-of-band TCP/IP message comprising an executable command; and

    wherein the speech recognition system is configured to;

    receive from the voice messaging system, over the control link, the at least one out-of-band TCP/IP message;

    open an audio path between the speech recognition system and the voice messaging system;

    receive from the voice messaging system, via the opened audio path, the voice response from the caller;

    interpret the voice response by correlating the voice response with a command executable by the voice messaging system; and

    control the operation of the voice messaging system by sending an out-of-band TCP/IP message over the control link wherein the message comprises the executable command.

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