SYSTEMS AND METHODS FOR PROTECTING INFORMATION
First Claim
Patent Images
1. A method for protecting recorded content, the method comprising:
- receiving information related to a transaction, wherein the information includes video;
initiating a recording of the video;
identifying visual content in the video that is to be protected; and
preventing unauthorized access to the visual content during replay of the recording of the video.
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Abstract
Systems and methods for protecting information provided to an agent via a communication network are provided. In this regard, a representative method comprises, receiving information related to a transaction, wherein the information includes video. Additionally, the method includes initiating a recording of the video and identifying visual content in the video that is to be protected. The method further comprises preventing unauthorized access to the visual content during replay of the recording of the video.
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Citations
20 Claims
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1. A method for protecting recorded content, the method comprising:
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receiving information related to a transaction, wherein the information includes video; initiating a recording of the video; identifying visual content in the video that is to be protected; and preventing unauthorized access to the visual content during replay of the recording of the video. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A monitoring system for protecting recorded content comprising:
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a communication interface configured to receive information related to a transaction, wherein the information includes video; and a processor configured to initiate a recording of the video, identify visual content in the video that is to be protected, and prevent unauthorized access to the visual content during replay of the recording by modifying the visual content to produce modified visual content. - View Dependent Claims (10, 11, 12)
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13. A system for protecting recorded content comprising:
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a recording system configured to receive information related to a transaction, wherein the information includes video, and record the video; and a monitoring system in communication with the recording system and configured to identifying visual content in the video that is to be protected and prevent unauthorized access to the visual content during replay of the recording. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20)
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Specification