METHOD OF PATIENT-STAFF ANALYTICS
First Claim
1. A method for analyzing the quality of patient-staff interaction for a medical practice comprising the steps of:
- a patient interacting a with website comprising at least one phone number corresponding to at least one assigned physician, wherein the phone number called and a recording of the call and call conversation is stored in at least one database;
a computer software accesses the database for the stored content, wherein the content corresponds to the at least one physician;
providing stored data on a website interface for access by the at least one physician, wherein available information includes;
digital sound files, phone call logistics including date of call, time of call, length of call, and phone number;
a website interface for the at least one physician, the physician assigning additional information about the patient chosen including purpose of call, call outcomes, additional booking leads, patient condition, gender and social demographics, marketing source, revenue generated, treatment history, and condition to be treated;
generating at least one analysis of patient information from the website interface comprising software with an analytics application; and
assessing a physician'"'"'s performance comparatively by generating analysis involving at least two physicians.
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Accused Products
Abstract
A method of patient and medical practitioner analysis of which a patient obtains a vanity phone number to a medical practitioner from a website. The phone calls are digitally recorded and saved in a database for a computer software to communicate with the database and securely download the saved patient documentation. A secure website interface accessible with internet capable devices then provides medical practitioners with the saved patient documentation such as: digital sound files, phone call logistics, and web logistic. Medical practitioners may then assign additional information to the secure website interface about patient attributes and conditions. The web analytic computer software application generates visuals of analysis and statistics representing compiled information for medical practitioners to compare staff performance, relative booking percentages, revenues generated, website interface visitor information, and marketing resources within the environment, including data compiled by other practitioners.
20 Citations
7 Claims
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1. A method for analyzing the quality of patient-staff interaction for a medical practice comprising the steps of:
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a patient interacting a with website comprising at least one phone number corresponding to at least one assigned physician, wherein the phone number called and a recording of the call and call conversation is stored in at least one database; a computer software accesses the database for the stored content, wherein the content corresponds to the at least one physician; providing stored data on a website interface for access by the at least one physician, wherein available information includes;
digital sound files, phone call logistics including date of call, time of call, length of call, and phone number;a website interface for the at least one physician, the physician assigning additional information about the patient chosen including purpose of call, call outcomes, additional booking leads, patient condition, gender and social demographics, marketing source, revenue generated, treatment history, and condition to be treated; generating at least one analysis of patient information from the website interface comprising software with an analytics application; and assessing a physician'"'"'s performance comparatively by generating analysis involving at least two physicians. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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Specification