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METHOD OF PATIENT-STAFF ANALYTICS

  • US 20100205004A1
  • Filed: 02/09/2009
  • Published: 08/12/2010
  • Est. Priority Date: 02/09/2009
  • Status: Abandoned Application
First Claim
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1. A method for analyzing the quality of patient-staff interaction for a medical practice comprising the steps of:

  • a patient interacting a with website comprising at least one phone number corresponding to at least one assigned physician, wherein the phone number called and a recording of the call and call conversation is stored in at least one database;

    a computer software accesses the database for the stored content, wherein the content corresponds to the at least one physician;

    providing stored data on a website interface for access by the at least one physician, wherein available information includes;

    digital sound files, phone call logistics including date of call, time of call, length of call, and phone number;

    a website interface for the at least one physician, the physician assigning additional information about the patient chosen including purpose of call, call outcomes, additional booking leads, patient condition, gender and social demographics, marketing source, revenue generated, treatment history, and condition to be treated;

    generating at least one analysis of patient information from the website interface comprising software with an analytics application; and

    assessing a physician'"'"'s performance comparatively by generating analysis involving at least two physicians.

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