Systems and processes to manage multiples modes of communication
First Claim
1. A computer-implemented method to manage the communication of a user in view of a person trying to electronically convey a message to the user, the method comprising:
- identifying the status of the user;
identifying the identity of the person;
identifying the urgency of the message;
determining the access priority of the person based on the person'"'"'s identity; and
setting a process to manage the message using one or more rules, and in view of the status of the user, the access priority of the person and the urgency of the message.
2 Assignments
0 Petitions
Accused Products
Abstract
A computer-implemented system and method to manage the communication of a user are disclosed. In one embodiment, when a person tries to electronically convey a message to the user, the status of the user, the identity of the person, and the urgency of the message can be identified. The access priority of the person can be determined based on the person'"'"'s identity. Then, the message can be managed using one or more rules and in view of the status of the user, the access priority of the person and the urgency of the message.
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Citations
20 Claims
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1. A computer-implemented method to manage the communication of a user in view of a person trying to electronically convey a message to the user, the method comprising:
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identifying the status of the user; identifying the identity of the person; identifying the urgency of the message; determining the access priority of the person based on the person'"'"'s identity; and setting a process to manage the message using one or more rules, and in view of the status of the user, the access priority of the person and the urgency of the message. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A computer-implemented method for managing incoming communication for a recipient, said method comprising:
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receiving an incoming communication request of a first communication type from a requestor; determining an access priority for the requestor based on information provided by the recipient; and determining an appropriate communication type for the incoming communication request based on one or more configurable rules and the access priority for the requestor.
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12. A computer-implemented method for managing incoming communication for a recipient, said method comprising:
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receiving an incoming communication request directed at the recipient; determining predetermined communication processing criteria for use in processing communication requests directed at the recipient, in view of the incoming communication request; determining whether and how to divert the incoming communication request to a specific communication mode among a plurality of communication modes based on the predetermined communication processing criteria; and automatically diverting the incoming communication request to the specific communication mode if so determined. - View Dependent Claims (13, 14, 15, 16, 17, 19)
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20. A computer-implemented method for managing incoming communication for a recipient, said method comprising:
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receiving an incoming communication request from a requestor; determining predetermined communication processing criteria for use in processing communication requests directed at the recipient, in view of the incoming communication request; and automatically directing the incoming communication request to an address of the recipient to be received by the recipient, based on one or more of the predetermined communication processing criteria, wherein although the requestor has established communication with the recipient through the address of the recipient, the requestor does not have to know or to be provided with the address of the recipient.
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Specification