TELEMATICS-BASED VEHICLE STATUS MONITORING AND CUSTOMER CONCERN RESOLVING
First Claim
1. A method for collecting and storing data concerning vehicle parts, said method comprising:
- collecting data relating to vehicle parts on the vehicle;
collecting data relating to vehicle parts at a remote data center;
running state of health algorithms on the collected data to provide state of health analysis of the vehicle parts either on the vehicle or at the remote data center;
storing information about the vehicle parts and their state of health at the remote data center; and
using the stored information to accept or reject warranty claims about the vehicle parts.
7 Assignments
0 Petitions
Accused Products
Abstract
A system and method for monitoring the state of health of vehicle components, sub-systems and systems on board the vehicle and/or remotely, and use collected information and data about the vehicle to establish a database for the vehicle as to the state of health of the various components, sub-systems and systems. When a customer brings a vehicle to a service center or dealership complaining about a particular problem, and the service center wishes to replace a part associated with that problem, the OEM or manufacturer can authorize or reject the replacement of the part based on review of the database as to the known state of health of the part. Therefore, only parts which may not be healthy will typically be authorized for replacement. Also, the database can be made available to customers for customer concern resolving.
22 Citations
19 Claims
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1. A method for collecting and storing data concerning vehicle parts, said method comprising:
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collecting data relating to vehicle parts on the vehicle; collecting data relating to vehicle parts at a remote data center; running state of health algorithms on the collected data to provide state of health analysis of the vehicle parts either on the vehicle or at the remote data center; storing information about the vehicle parts and their state of health at the remote data center; and using the stored information to accept or reject warranty claims about the vehicle parts. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method for collecting and storing data concerning vehicle parts, said method comprising:
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collecting data relating to vehicle parts on the vehicle; running state of health algorithms on the collected data on the vehicle; telematically broadcasting the collected data and/or a state of health analysis of vehicle parts; receiving and storing the collected data and/or state of health analysis information at a remote data center; running state of health algorithms on the data received at the remote data center; and providing the information stored at the remote data center to a customer, a dealership or an OEM. - View Dependent Claims (11, 12, 13, 14)
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15. A vehicle system comprising:
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a vehicle including an on-board module, said on-board module collecting data relating to vehicle parts and providing state of health analysis of the collected data for the vehicle parts, said vehicle further including a telematics unit for broadcasting messages including information concerning the collected data and the state of health analysis; and a remote data center responsive to the telematic messages from the vehicle, said remote data center storing information and collecting data relating to the received messages and performing state of health analysis about the vehicle parts from the received information, said remote data center making the information available to a customer, a dealership or an OEM. - View Dependent Claims (16, 17, 18, 19)
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Specification