Method, System, and Apparatus for Enabling Adaptive Natural Language Processing

• US 20100217603A1
• Filed: 02/26/2009
• Published: 08/26/2010
• Est. Priority Date: 02/26/2009
• Status: Abandoned Application

• Current Assignee: Hammond Development International, Inc.
• Original Assignee: Hammond Development International, Inc.
• Inventors: Hammond, Daniel D., Hambleton, Myra A.
• Application Number:
  US12/393,425
• Publication Number:
  US 20100217603A1
• Time in Patent Office: Days
• US Class Current: 704/270.100
• CPC Class Codes: G06F 16/243 Natural language query formulation
• CPC Class Codes: G10L 15/18 using natural language modelling

Abstract

An adaptive processing system includes one or more adaptive processing engines that are adapted to receive the one or more requests. The one or more adaptive processing engines adapted to parse the one or more requests and to communicate one or more queries to the one or more communication devices based at least in part on the information of the request. In one embodiment, the parsing of the one or more queries includes analyzing the information from the user, determining one or more next steps to perform based at least in part on the information from the user, and generating one or more queries for additional information. The system also includes an application server adapted to communicate with the one or more adaptive processing engines in response to the one or more requests based at least in part on the information of the one or more requests.

Claims

1. An adaptive processing system, comprising:

one or more communication devices adapted to communicate one or more requests for processing, wherein each of the one or more requests comprises information from a user;

one or more adaptive processing engines adapted to receive the one or more requests, the one or more adaptive processing engines adapted to parse the one or more requests and to communicate one or more queries to the one or more communication devices based at least in part on the information of the request, wherein the parsing of the one or more queries comprises analyzing the information from the user, determining one or more next steps to perform based at least in part on the information from the user, and generating one or more queries for additional information; and

an application server adapted to communicate with the one or more adaptive processing engines in response to the one or more requests based at least in part on the information of the one or more requests.

2. The system of claim 1, wherein the each of the one or more communication devices is operable to communicate a response to the one or more queries for information from the one or more adaptive processing engines for the additional information.

3. The system of claim 2, wherein the response to the one or more queries is selected from the group consisting of a voice input, a DTMF input, a stylus input, and a keyboard input.

4. The system of claim 1, wherein the one or more queries to the one or more communication devices is selected from the group consisting of an audio output, a voice output, a text output, a video output, file output, and an image output.

5. The system of claim 1, wherein the adaptive processing engine operates to process the one or more requests substantially free from using a directed call flow.

6. The system of claim 1, wherein the request for processing comprises a natural language input.

7. The system of claim 1, wherein each of the one or more queries for additional information is based at least in part on specific data contained within the one or more requests received from the one or more communication devices.

8. The system of claim 1, further comprising a speech recognizer operable to convert speech from one or more communication devices into a form usable by a natural language engine.

9. An adaptive natural language system, comprising:

an adaptive natural language processing engine adapted to adjust its processing based at least in part on one or more data elements received from a communication device and to generate one or more queries for one or more additional data elements;

a voice recognition server operable to interpret inputs received from a user of the communication device;

a telephony server operable to provide an interface between one or more components and one or more users; and

a text to speech server operable to convert information in text format to audio speech.

10. The system of claim 9, wherein the natural language processing engine operates to process the one or more data elements from the communication device substantially free from using a directed call flow.

11. The system of claim 9, further comprising an application server operable to process transactions based at least in part on the one or more data elements from the communication device.

12. A method for processing a transaction, comprising:

receiving one or more requests for processing at an adaptive processing engine, each of the one or more requests comprises one or more data elements from a user;

analyzing the one or more data elements from the user;

determining one or more next steps to perform based at least in part on the one or more data elements from the user;

generating one or more queries for additional information based at least in part on the one or more data elements of the request;

communicating the one or more queries for additional information.

13. The method of claim 12, the method further comprising communicating one or more pieces of information to one or more application servers based at least in part on the one or more data elements.

14. The method of claim 13, the method further comprising communicating one or more pieces of information from the one or more application servers to the one or more communication devices.

15. The method of claim 12, wherein the step of generating the one or more queries for additional information is substantially free from using a directed call flow.

16. The method of claim 12, wherein the one or more requests for processing are selected from the group consisting of a voice input, a DTMF input, a stylus input, and a keyboard input.

17. The method of claim 12, wherein the one or more queries for additional information are selected from the group consisting of an audio output, a voice output, a text output, a video output, and an image output.

18. The method of claim 12, further comprising communicating a response to the one or more queries for additional information.

19. The method of claim 12, wherein the one or more requests for processing comprise a natural language input.

20. The method of claim 12, wherein each of the one or more queries for additional information is based at least in part on specific data contained within the one or more requests received from the one or more communication devices.