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INTERACTIVE PROBLEM RESOLUTION PRESENTED WITHIN THE CONTEXT OF MAJOR OBSERVABLE APPLICATION BEHAVIORS

  • US 20100218030A1
  • Filed: 02/20/2009
  • Published: 08/26/2010
  • Est. Priority Date: 02/20/2009
  • Status: Active Grant
First Claim
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1. A computer-implemented method for providing interactive problem resolution for a problem detected in a monitored application stack, comprising configuring one or more processors to perform an operation comprising:

  • detecting an occurrence of a problem with a first application in the monitored application stack, wherein the monitored application stack includes a plurality of applications and wherein a second application in the monitored application stack has an operational dependency on the first application;

    determining a primary impact of the detected problem on the first application;

    determining, based on the operational dependency, a secondary impact of the detected problem on the second application;

    generating a first description of the primary and secondary impacts of the detected problem in terms of observable application behaviors of the first and second applications;

    generating a second description of one or more suggested corrective actions to remedy the detected problem; and

    outputting the first description and the second description to a graphical user interface display.

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