SYSTEM AND METHOD FOR REACTIVE AND DELIBERATIVE SERVICE LEVEL MANAGEMENT (SLM)
First Claim
1. A method of multilevel, multidomain alarm-to-service mapping comprising:
- (a) conducting intradomain event correlation at a first level, wherein;
input events are received by a monitor provided for each domain;
instructions provide control for each domain; and
input events are interpreted and correlated for each domain;
(b) conducting intradomain alarm-to-service mapping at a second level, wherein;
input events are received by a monitor provided for each domain;
instructions provide control for each domain; and
input events are interpreted and correlated for each domain; and
(c) conducting interdomain alarm correlation at a third level, wherein;
input events are received by a monitor provided for each domain;
instructions provide control for each domain; and
input events are interpreted and correlated across multiple domains.
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Accused Products
Abstract
Method and apparatus for service level management, wherein business processes are composed of services. A state of the service is defined by one or more service parameters, and the service parameters depend upon performance of network components that support the service, e.g., component parameters. The state of the service may depend, for example, on a collection of service parameter values for availability, reliability, security, integrity and response time. A service level agreement is a contract between a supplier and a customer that identifies services supported by a network, service parameters for the services, and service levels (e.g., acceptable levels) for each service parameter.
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Citations
15 Claims
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1. A method of multilevel, multidomain alarm-to-service mapping comprising:
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(a) conducting intradomain event correlation at a first level, wherein; input events are received by a monitor provided for each domain; instructions provide control for each domain; and input events are interpreted and correlated for each domain; (b) conducting intradomain alarm-to-service mapping at a second level, wherein; input events are received by a monitor provided for each domain; instructions provide control for each domain; and input events are interpreted and correlated for each domain; and (c) conducting interdomain alarm correlation at a third level, wherein; input events are received by a monitor provided for each domain; instructions provide control for each domain; and input events are interpreted and correlated across multiple domains.
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2. A multilevel architecture for service level management of a network, the architecture performing a method comprising:
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providing a reactive level for monitoring components in the network for providing service level management; and providing a next higher level of a more deliberative decision-making for providing service level management. - View Dependent Claims (3, 4, 5)
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6. A system for managing a network comprising:
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an agent operable to receive operational data from at least one component of the network, the at least one component being related to a service on which a business process depends; and a correlator operable to determine a state of the business process based upon the operational data, wherein the operational data of the component determines a measured level of service and wherein the level of service affects the operation of the business process. - View Dependent Claims (7, 8, 9, 10)
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11. A system for managing a network comprising:
one or more agents operable to receive operational data from at least one component of the network, the at least one component being related to a service on which a business process depends, wherein the agent is configured to determine a state of the business process based upon the operational data, wherein the operational data of the component determines a level of service, and wherein the level of service affects the operation of the business process. - View Dependent Claims (12, 13, 14, 15)
Specification