Methods and Systems for Sales Networking

• US 20100223100A1
• Filed: 01/25/2010
• Published: 09/02/2010
• Est. Priority Date: 01/23/2009
• Status: Abandoned Application

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Li, Edward, Park, David, Lee, Peter, Ahuja, Neeraj, Rivera, Gene
• Application Number:
  US12/693,270
• Publication Number:
  US 20100223100A1
• Time in Patent Office: Days
• US Class Current: 705/10
• CPC Class Codes: G06Q 10/063 Operations research, analysis or management
• CPC Class Codes: G06Q 10/0637 Strategic management or analysis, e.g. setting a goal or target of an organisation; Planning actions based on goals; Analysis or evaluation of effectiveness of goals
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0603 Catalogue ordering

Abstract

Methods and systems for sales networking are provided. A user of a database system can be helped to identify relevant business opportunities from those similar to a selected opportunity. For example, a salesperson can search for similar deals to the one the person is working, contact people who have worked similar deals and ask for their advice, and bookmark those deals to refer back to them as they work the deal. The similar opportunities can be found by matching properties (such as field and related records) of an opportunity record that corresponds to the opportunity of interest.

Claims

1. A computer-implemented method of identifying a similar opportunity, the method comprising:

a database system receiving, from an organization, data associated with a first business opportunity;

creating, in a database of the database system, a first opportunity record from the data associated with the business opportunity, the first opportunity record having a plurality of properties defined in the database system;

the database system receiving, from a user of the organization, a request for business opportunities similar to the first business opportunity;

the database system identifying one or more similar opportunity records that have one or more matching properties compared to the properties of the first opportunity record; and

providing, to the user, the one or more similar opportunity records.

2. The method of claim 1, wherein the plurality of properties of the first opportunity record are organized into a plurality of categories, wherein the categories include database fields of the first opportunity record, and wherein the fields include one or more selected from the group of:

amount, type, ID number, name, and closing date.

3. The method of claim 2, wherein the categories include object types of records that are related to the first opportunity record.

4. The method of claim 1, wherein the first opportunity record is an instance of an opportunity object, further comprising:

prior to receiving the data associated with the first business opportunity and crating the first opportunity record, receiving a configuration of categories of properties to be used in identifying similar opportunity records for the opportunity object.

5. The method of claim 4, wherein the configurations of the first opportunity object are conducted by an administrator of the organization.

6. The method of claim 4, wherein receiving a configuration of categories of properties to be used in identifying similar opportunity records for the opportunity object includes:

receiving a first list of selected categories for the opportunity object, wherein an instance of an opportunity object has one or more properties for each category, and

wherein identifying one or more similar opportunity records uses the properties of the selected categories for determining the one or more matching properties.

7. The method of claim 6, further comprising:

receiving a second list of selected categories, wherein providing the one or more similar opportunity records includes displaying only the properties in the second list of selected categories for the identified one or more similar opportunity records.

8. The method of claim 6, wherein providing, to the user, the one or more similar opportunity records includes:

displaying the first list of selected categories along with the matching properties; and

when a selection of a similar opportunity record is received, highlighting the matching properties of the selected similar opportunity record.

9. The method of claim 6, further comprising:

after providing, to the user, the one or more similar opportunity records, the database system receiving from the user a selection of one or more categories to be used in a subsequent identification of similar opportunity records for the first opportunity record, wherein the one or more user-selected categories are a subset of the first list of selected categories for the opportunity object.

10. The method of claim 9, wherein providing, to the user, the one or more similar opportunity records includes:

displaying the first list of selected categories along with the matching properties;

receiving a selection of a subset of the matching properties; and

identifying a subset of the similar opportunity records that match the selected subset of matching properties.

11. The method of claim 1, wherein the plurality of properties of the first opportunity record are organized into a plurality of categories, and wherein identifying one or more similar opportunities includes:

retrieving, from the database, at least one of the properties of one or more of the categories of the first opportunity record;

generating a query that includes each of the retrieved properties along with the corresponding category;

determining whether any of the properties for each corresponding category has a matching property with another opportunity record; and

if a category of another opportunity record has a matching property, then increasing a relevancy value for that another opportunity record,

wherein providing, to the user, the one or more similar opportunity records includes displaying the relevancy value for each similar opportunity record.

12. The method of claim 11, wherein the increase of the relevancy value for a category is proportional to the number of matching properties for the category.

13. The method of claim 11, wherein only the similar opportunity records having a relevancy value greater than a threshold are provided to the user.

14. The method of claim 1, further comprising:

the database system receiving from the user a selection of one or more of the similar opportunities to bookmark; and

the database system storing an association the bookmarked similar opportunity to a profile of the user.

15. A computer program product comprising a tangible computer readable medium storing a plurality of instructions for controlling one or more processors of a database system to perform an operation for identifying a similar opportunity, the instructions comprising:

the database system receiving, from an organization, data associated with a first business opportunity;

creating, in a database of the database system, a first opportunity record from the data associated with the business opportunity, the first opportunity record having a plurality of properties defined in the database system;

the database system receiving, from a user of the organization, a request for business opportunities similar to the first business opportunity;

the database system identifying one or more similar opportunity records that have one or more matching properties compared to the properties of the first opportunity record; and

providing, to the user, the one or more similar opportunity records.

16. A database system comprising:

a database that stores database objects for a plurality of organizations; and

one or more processors configured to;

receive, from an organization, data associated with a first business opportunity;

create, in the database, a first opportunity record from the data associated with the business opportunity, the first opportunity record having a plurality of properties defined in the database system;

receive, from a user of the organization, a request for business opportunities similar to the first business opportunity;

identify one or more similar opportunity records that have one or more matching properties compared to the properties of the first opportunity record; and

provide, to the user, the one or more similar opportunity records.