TASK-RELATED ELECTRONIC COACHING

• US 20100223212A1
• Filed: 02/27/2009
• Published: 09/02/2010
• Est. Priority Date: 02/27/2009
• Status: Abandoned Application

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Chang, Eric I-Chao, Meijer, Henricus Johannes Maria, Ozzie, Raymond E., Jones, F. David, Czerwinski, Mary P., Manolescu, Dragos A., Daley, Alex David, Pope, Matthew Jason
• Application Number:
  US12/394,212
• Publication Number:
  US 20100223212A1
• Time in Patent Office: Days
• US Class Current: 706/12
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G09B 5/00 Electrically-operated educational appliances working with questions and answers G09B7/00; simulators G09B9/00; advertising or displaying in general G09F
• CPC Class Codes: G09B 7/00 Electrically-operated teaching apparatus or devices working with questions and answers mechanically operated G09B3/00; computing arrangements G06F

Abstract

Providing for task-related electronic feedback based on user interaction with a communication network is described herein. By way of example, user interactions the network or a network interface can be monitored to identify user activities performed in conjunction with a task. A rating for performance of the task can be obtained via comparison of user activities with benchmark performance activities. Based on the rating and user-benchmark comparison, inefficiencies can be identified, along with corrective actions for such activities. The corrective actions can then be output to coach the user on techniques for improving performance of the task. Accordingly, by employing corrective feedback based on monitored user activity, personal training can be automated, potentially reducing time and cost of such training.

Claims

1. A system for automated electronic coaching, comprising:

a standardization component that establishes a performance benchmark for a task based on a set of performance control standards;

an analysis component that employs a user'"'"'s interaction with a communication network to characterize user activity pertinent to the task and rate the activity in accomplishing the task relative to the performance benchmark; and

an output component that provides suggestive feedback to the user based on the activity rating and performance control standards.

2. The system of claim 1, further comprising at least one of:

a tracking component that monitors effectiveness of a subset of the user activity based on user interaction with a social network in accomplishing the task;

or

an ambient sensor that collects data regarding physical activity or environmental conditions pertinent to the user, the sensor feeds the collected data to the analysis component for characterizing the user activity.

3. The system of claim 2, the tracking component monitors an e-mail, instant message (IM), short message service (SMS), web page, message board or electronic voice interface to the social network to characterize or gauge effectiveness of the user activity.

4. The system of claim 1, further comprising:

a data collection component that aggregates characterized user activities of a set of users pertinent to the task, the aggregated activities form the performance benchmark; and

a ranking component that rates the user with respect to the set of users based on efficiency of the user activity in accomplishing the task compared with a subset of the aggregated activities.

5. The system of claim 1, further comprising a display component that graphically renders the user'"'"'s interaction or characterized activities relative to a set of benchmark activities for the task.

6. The system of claim 5, the output component employs the graphical rendering to illustrate differences in the user activity and the benchmark activities and demonstrate effectiveness of the suggestive feedback in performance of the task.

7. The system of claim 1, further comprising:

a context component that determines a relationship of the task with an organization goal and defines a set of rules for performing the task consistent with the goal; and

a predictive analysis component that at least one of;

flags content or a recipient of a communication activity pertinent to the task having a risk of violating a subset of the rules;

or

outputs an expected or recommended user action consistent with the set of rules.

8. The system of claim 7, wherein:

the organization goal comprises a performance goal, an organizational efficiency goal, a security goal or a legal right;

or

the communication activity comprises a direct person-to-person communication or an electronic communication.

9. The system of claim 1, further comprising a benchmark plug-in component that imports as the performance benchmark an importable/exportable external benchmark file having control standards tuned to at least one of:

a second communication network,

a set of network users external to an organization;

or

a set of tasks different from the task, or a combination thereof.

10. A method of employing an electronic device to provide automated electronic coaching for a user of the device, comprising:

utilizing a processor of the electronic device to execute the following device-readable instructions;

monitor user interaction with the electronic device or a network interface to characterize user activity pertinent to a task;

rate effectiveness of the user activity in implementing the task with respect to a performance benchmark;

generate suggestive feedback for the user based on the rated activity; and

employ a user interface component of the electronic device to output the suggestive feedback to the user.

11. The method of claim 10, further comprising employing a social networking application of the electronic device for the network interface, the user interaction comprises communication with a set of users of the social network.

12. The method of claim 10, rating the user activity further comprises tracking effectiveness of social network communication in accomplishing the task.

13. The method of claim 10, further comprising utilizing the processor to monitor an e-mail, IM, SMS, web page, message board or electronic voice interface to a network for characterizing the user activity.

14. The method of claim 10, further comprising employing characterized activity of an expert user in accomplishing the task to establish the performance benchmark.

15. The method of claim 10, further comprising analyzing communication content of the interaction in identifying the task or rating the user activity.

16. The method of claim 10, further comprising ranking the user activity in a hierarchy of performance results for the task and providing the ranking as part of the feedback.

17. The method of claim 10, the feedback comprises a multi-dimensional graphical depiction of at least one of:

results of the user activity in implementing the task with respect to the benchmark;

communication pertaining to the task between the user and another person;

or

characterized activities of users having a high performance ranking for the task.

18. The method of claim 10, wherein:

the benchmark comprises user protocols pertaining to permissible or suggested task-related user activities based on a goal of the task; and

the feedback comprises at least one of;

emphasis of content of a communication having a determined risk of violating the goal;

identity or alias of persons having relatively high or low likelihood of contributing to achieving the goal;

or

one or more of the permissible or suggested task-related user activities having a higher rated effectiveness in accomplishing the goal than the user activity.

19. The method of claim 10, the user interaction comprises an electronic communication received via the electronic device, and further comprising:

analyzing content of the electronic communication to determine an organizational context thereof; and

providing an expected user action in response to the communication that is consistent with the organizational context.

20. A system for automated electronic coaching, comprising:

a benchmark plug-in component that obtains an importable/exportable performance benchmark file tuned to a first social network, organization of network users or set of tasks;

an analysis component that employs user interaction with a second social network to characterize user activity pertinent to a subset of the tasks and rate user performance of the subset of the tasks based on the performance benchmark;

a display component that graphically renders the user interaction or characterized activity, and a set of benchmark interactions for the task; and

an output component that provides feedback configured for modifying the user interaction or a structure of the second network to improve the performance rating, the feedback is output to the display component for user consumption or to a data store for refinement of the characterization of user activity.