SYSTEMS, METHODS, AND DEVICES FOR PROCESSING FEEDBACK INFORMATION RECEIVED FROM MOBILE DEVICES RESPONDING TO TONE TRANSMISSIONS

• US 20100223346A1
• Filed: 03/02/2009
• Published: 09/02/2010
• Est. Priority Date: 03/02/2009
• Status: Active Grant

• Current Assignee: First Data Corporation (Fiserv Incorporated)
• Original Assignee: First Data Corporation (Fiserv Incorporated)
• Inventors: Dragt, Bruce
• Granted Patent: US 9,077,800 B2
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 2242/15 Information service where the information is dependent on the location of the subscriber
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

Systems, methods, and devices for processing feedback information received from mobile device responding to tone transmission are provided. One system may include a memory for storing computer-executable instructions, and an information source processor in communication with the memory, wherein the processor is configured to execute the computer-executable instructions to associate a location identifier with user prompting information and transmit the location identifier to a tone transmission device, where the location identifier is embedded in a tone. The processor is further configured to execute the computer-executable instructions to receive the location identifier that was sent from a mobile device that received the tone from the tone transmission device, retrieve, from the memory, user prompting information based on the location identifier, and transmit the user prompting information to the mobile device. The system may further include receiving feedback information from the mobile device and transmit additional content based on the received feedback information.

Claims

1. A system comprising:

a memory for storing computer-executable instructions; and

an information source processor in communication with the memory, wherein the processor is configured to execute the computer-executable instructions to;

associate a location identifier with user prompting information,

transmit the location identifier to a tone transmission device, wherein the location identifier is embedded in a tone,

receive the location identifier, wherein the location identifier was sent from a mobile device that received the tone from the tone transmission device,

retrieve, from the memory, user prompting information based on at least the location identifier, and

transmit the user prompting information to the mobile device.

2. The system of claim 1, wherein the tone including the embedded location identifier is substantially inaudible to the human ear.

3. The system of claim 1, wherein the user prompting information comprises a user interface, wherein the user interface includes at least one prompt for user feedback information.

4. The system of claim 1, wherein the information source processor is further configured to execute the computer-executable instructions to:

receive feedback information from a mobile device in response to transmitting the user prompting information to the mobile device; and

store the feedback information.

5. The system of claim 4, wherein the feedback information received includes one or more prompts for voting information, rating information, content selection information, or user preference information.

6. The system of claim 4, wherein the information source processor is further configured to execute the computer-executable instructions to:

select content to be provided to the mobile device based on the feedback information; and

transmit the content to the mobile device.

7. The system of claim 6, wherein the computer-executable instructions to transmit the content to the mobile device include transmitting the content via text message, email, Internet, telephone call, a broadcast signal, or another tone transmission.

8. The system of claim 4, wherein the information source processor is further configured to execute the computer-executable instructions to:

transmit a confirmation message, wherein the confirmation message indicates receipt of the feedback information by the information source.

9. The system of claim 4, wherein the information source processor is further configured to execute the computer-executable instructions to:

transmit at least a portion of the feedback information to another information source for further processing.

10. The system of claim 4, wherein the information source processor is further configured to execute the computer-executable instructions to:

update a user profile based on the feedback information.

11. A method comprising:

associating, by an information source processor, a location identifier with user prompting information stored in a memory,

transmitting, by the information source processor, the location identifier to a tone transmission device, wherein the location identifier is embedded in a tone,

receiving, by the information source processor, the location identifier, wherein the location identifier was sent from a mobile device that received the tone from the tone transmission device,

retrieving, from the memory, user prompting information based on at least the location identifier, and

transmitting, by the information source processor, the user prompting information to the mobile device.

12. The method of claim 11, wherein the tone including the embedded location identifier is between 16 KHz and 22 kHz.

13. The method of claim 11, wherein the user prompting information comprises a user interface, wherein the user interface includes at least one prompt for user feedback information.

14. The method of claim 11, further comprising:

receiving, by the information source processor, feedback information from a mobile device in response to transmitting the user prompting information to the mobile device; and

storing, by the information source processor, the feedback information in the memory.

15. The method of claim 14, wherein the feedback information received includes one or more prompts for voting information, rating information, content selection information, or user preference information.

16. The method of claim 14, further comprising:

selecting, by the information source processor, content to be provided to the mobile device based on the feedback information; and

transmitting, by the information source processor, the content to the mobile device.

17. The method of claim 16, wherein transmitting the content to the mobile device includes transmitting the content via text message, email, Internet, telephone call, a broadcast signal, or another tone transmission.

18. The method of claim 14, further comprising:

transmitting, by the information source processor, a confirmation message, wherein the confirmation message indicates receipt of the feedback information by the information source.

19. The method of claim 14, further comprising:

transmitting, by the information source processor, at least a portion of the feedback information to another information source for further processing.

20. The method of claim 14, further comprising:

updating, by the information source processor, a user profile based on the feedback information.