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Methods and Systems for Performing Remote Diagnostics

  • US 20100223372A1
  • Filed: 05/10/2010
  • Published: 09/02/2010
  • Est. Priority Date: 03/29/2005
  • Status: Abandoned Application
First Claim
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1. A method comprising:

  • receiving a first call from a consumer electronic device to initiate contact with a remotely located diagnostic entity;

    initializing the consumer electronic device with the diagnostic entity;

    receiving a second call from the consumer electronic device to start a diagnostic session;

    distributing at least one command, event or action to the consumer electronic device for remote execution at the consumer electronic device; and

    receiving a report from the consumer electronic device that pertains to the device'"'"'s performance of the at least one command, event or action.

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