PREDICTIVE BUDDY LIST-REORGANIZATION BASED ON CALL HISTORY INFORMATION

• US 20100228560A1
• Filed: 03/04/2009
• Published: 09/09/2010
• Est. Priority Date: 03/04/2009
• Status: Abandoned Application

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Stevens, Matt Jerome, Balasaygun, Mehmet C., Baker, Al
• Application Number:
  US12/397,452
• Publication Number:
  US 20100228560A1
• Time in Patent Office: Days
• US Class Current: 705/1.100
• CPC Class Codes: G06F 16/955 using information identifiers, e.g. uniform resource locators [URL]
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: H04M 1/2746 Sorting, e.g. according to history or frequency of use
• CPC Class Codes: H04M 2250/60 logging of communication history, e.g. outgoing or incoming calls, missed calls, messages or URLs logging of telephone numbers H04M1/56, H04M1/57

Abstract

Methods, devices, and systems for organizing contact lists or buddy lists are provided. In one implementation a contact list may be predicatively updated, without user input and not necessarily based upon user provisioned rules, but instead based upon call history information and enterprise information. The predictive organization of the buddy list enables more intelligent communications and may facilitate greater user knowledge of available communication resources.

Claims

1. A method of organizing information about two or more users, comprising:

receiving information about a first user and a second user;

rendering a first user element for displaying at least a portion of the information about the first user in a user contact list;

rendering a second user element for displaying at least a portion of the information about the second user in the user contact list;

retrieving contact history information from a contact log; and

organizing the first and second user elements in the user contact list based on the retrieved contact history information.

2. The method of claim 1, wherein the contact log comprises at least one of a missed contact log, an incoming contact log, an outgoing contact log, a message inbox, and a deleted message inbox.

3. The method of claim 2, wherein the user contact list comprises a buddy list, wherein the information displayed about the first user and second user comprise user identity and user contact information.

4. The method of claim 3, wherein the information displayed about the first user and second user further comprise a communication application used to contact the first user and second user.

5. The method of claim 3, wherein the information displayed about the first user and second user further comprise status information.

6. The method of claim 1, further comprising:

receiving a contact from a contact originating user;

searching the contact log for contact instances associated with the contact originating user;

ranking users based on a number of contacts initiated by users or directed toward users within a predetermined number of contacts before or after the contact instances associated with the contact originating user; and

utilizing the ranking to organize the user contact list.

7. The method of claim 1, further comprising:

determining that the organization of the user contact list triggers an action suggestion;

identifying an action suggestion based on the trigger;

providing the identified action suggestion to a user; and

executing the action according to input received from the user.

8. The method of claim 1, further comprising:

accessing enterprise information from an enterprise database; and

utilizing the enterprise information to organize the user contact list.

9. The method of claim 1, wherein the first user and second user are users which have been selectively added to the user contact list by a third user that controls the user contact list.

10. The method of claim 1, further comprising:

determining user contact habits from the contact log; and

utilizing information about the user contact habits to organize the user contact list.

11. A computer readable medium encoded with processor executable instructions operable to perform the method of claim 1.

12. A graphical user interface for displaying information about more than one user to an operating user, the graphical user interface comprising:

a first user element depicting information about a first user; and

a second user element depicting information about a second user;

wherein the first and second user elements are organized according to rankings determined for the first and second users and the relative value of each ranking, wherein the ranking for each user is determined based on contact history with the respective user and the operating user.

13. The graphical user interface of claim 12, wherein the first and second user elements further depict status information related to the first and second user, respectively.

14. The graphical user interface of claim 13, wherein the first and second user elements comprise user identity and user contact information and wherein contact history comprises information retrieved from at least one of a missed contact log, an incoming contact log, an outgoing contact log, a message inbox, and a deleted message inbox associated with the operating user.

15. A communication device comprising the graphical user interface of claim 12.

16. A communication device, comprising:

a communication application that includes a contact list for displaying user elements associated with users other than a user that is operating the communication device, the communication application further comprising a re-organization module; and

a user output operable to display the contact list, wherein the re-organization module is operable to reference contact history information, rank users associated with user elements in the contact list based on a number of contacts associated with such users in the contact history information, and organize the user elements in the contact list based on the ranking of users.

17. The communication device of claim 16, further comprising a network interface operable to receive a contact from a contact originating user, wherein the re-organization module is further operable to determine that the contact has been received from the contact originating user and in response to search the contact history information for contact instances associated with the contact originating user and the operating user, rank users based on a number of contacts initiated by users or directed toward users within a predetermined number of contacts before or after the contact instances associated with the contact originating user and operating user, and utilize the ranking to organize the user contact list.

18. The communication device of claim 16, wherein the re-organization module is further operable, for each user associated with a user element in the contact list, to determine a number of contact instances in the contact log associated with each user, determine a total number of contact instances in the contact log for each user, rank the users based the total number of contact instances in the contact log from each user, wherein a user having a greater total number of contact instances is assigned a higher ranking than a user having a lesser total number of contact instances, and utilize the ranking to organize the user contact list.

19. The communication device of claim 16, wherein the information displayed by the user elements about its associated user includes user identity, user contact information, user status information, and information related to a communication application used by the controlling user to contact the other users.

20. The communication device of claim 16, wherein the re-organization module is further operable to determine that the organization of the user contact list triggers an action suggestion, identify an action suggestion based on the trigger, and provide the identified action suggestion to the controlling user.