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APPARATUS AND METHOD FOR FRAUD PREVENTION

  • US 20100228656A1
  • Filed: 03/09/2009
  • Published: 09/09/2010
  • Est. Priority Date: 03/09/2009
  • Status: Active Grant
First Claim
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1. A method for detecting a fraud act or a fraud attempt represented in an at least one interaction in a call center associated with an organization, the method comprising the steps of:

  • receiving the at least one interaction captured by a capturing or logging device;

    correlating the at least one interaction with an at least one transaction;

    receiving the at least one transaction;

    combining the at least one interaction and the at least one transaction into a combined structure;

    extracting at least two features from the combined structure by at least two extraction components;

    scoring the at least two features against a user profile to obtain a combined score; and

    taking a safety measure in accordance with said combined score.

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