Advanced Availability Detection

• US 20100232587A1
• Filed: 12/23/2009
• Published: 09/16/2010
• Est. Priority Date: 03/16/2009
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Klemm, Reinhard Peter, Brotman, Lynne Shapiro
• Granted Patent: US 9,092,389 B2
• Time in Patent Office: Days
• US Class Current: 379/201.40
• CPC Class Codes: A61K 47/42 Proteins; Polypeptides; Degradation products thereof; Derivatives thereof, e.g. albumin, gelatin or zein oligopeptides having up to five amino acids A61K47/183; polyamino acids A61K47/34
• CPC Class Codes: A61K 9/5169 Proteins, e.g. albumin, gelatin
• CPC Class Codes: G06F 15/17306 Intercommunication techniques
• CPC Class Codes: G06F 9/54 Interprogram communication
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04L 9/40 Network security protocols

Abstract

A method is provided in which determines user availability on the basis of the manner in which a person uses a computing device that is associated with a telecommunications terminal. Specifically, the present invention is for a method in which a telecommunications terminal determines whether its user is available to accept an incoming invitation to participate in a telecommunications session based on: (1) a characteristic of the use of a software application, (2) a characteristic of the use of a resource of a terminal, (3) a sensor input, (4) a characteristic of the incoming invitation or (5) any combination of (1), (2), (3), (4), and (5).

Claims

1. A method comprising:

receiving, at a telecommunications terminal, an invitation to participate in a telecommunications session;

obtaining, at the telecommunications terminal, a first characteristic of use of a software application, wherein;

i. the software application is executing on a computing device, and

ii. the computing device is different from the telecommunications terminal;

transmitting, from the telecommunications terminal, a response to the invitation, wherein the response depends on the first characteristic of use of the software application.

2. The method of claim 1 wherein the computing device is associated with the telecommunications terminal.

3. The method of claim 1 comprising:

receiving, at the telecommunications terminal, an indication of an availability policy; and

wherein the response to the invitation depends on the availability policy.

4. The method of claim 1 wherein the first characteristic is a Uniform Resource Identifier (URI) to which the software application established a connection.

5. The method of claim 1 wherein the first characteristic is presence of a keyword.

6. The method of claim 1 wherein the first characteristic is access permission for a document that is open for editing by the software application.

7. The method of claim 1 wherein the response also depends on a characteristic of the invitation to participate in the telecommunications session.

8. The method of claim 1 wherein the response indicates a refusal to accept the invitation, the method comprising:

receiving a first string, at the telecommunications terminal; and

in response to the receipt of the first string, accepting the invitation to participate in the telecommunications session.

9. The method of claim 1, wherein the response is a rejection, the method comprising:

obtaining, at the telecommunications terminal, a second characteristic of use of the software application; and

initiating a telecommunications session, from the telecommunications terminal, wherein the telecommunications session is initiated when the second characteristic meets a criterion.

10. The method of claim 1 comprising:

identifying, at the telecommunications terminal, an alternative communications medium;

wherein the alternative communications medium is identified on the basis of the characteristic of use of the software application; and

wherein the response to the invitation to participate in the telecommunications session contains an indication of the alternative communications medium.

11. The method of claim 1 comprising:

identifying, at the telecommunications terminal, an alternative time for the conduct of a telecommunications session; and

wherein the response contains an indication of the alternative time.

12. A method comprising:

receiving, at a telecommunications terminal, an invitation to participate in a telecommunications session;

obtaining, at the telecommunications terminal, a measurement of use of a resource of a computing device, wherein the computing device is different from the telecommunications terminal; and

transmitting, from the telecommunications terminal, a response to the invitation, wherein the response depends on the measurement of the use of the resource of the computing device.

13. The method of claim 12 wherein the response also depends on a characteristic of the invitation to participate in the telecommunications session.

14. The method of claim 12, wherein the measurement comprises a non-empty set of samples s, wherein each sample s_i in the set s is a numerical indicator of the use of the resource at a specific time instant, the method comprising:

calculating a non-empty set of weighted samples w, wherein the value of each member w_i of the set w depends on;

a. the value of a member m of the set s, and

b. time at which the member m was recorded; and

wherein the response to the invitation depends on the value of a member of the set w.

15. The method of claim 12 comprising:

calculating, at the telecommunications terminal a first score, wherein the value of the first score depends on the measurement of the use of the first resource of the telecommunications terminal;

receiving, at the telecommunications terminal, an availability policy, wherein the availability policy specifies a first range and a second range;

rejecting the invitation to participate in the telecommunications session when the first score falls into the first range; and

accepting the invitation to participate in the telecommunications session when the first score falls into the second range.

16. The method of claim 12 wherein the measurement is of keystroke intensity.

17. The method of claim 12 wherein the measurement is of memory access frequency.

18. The method of claim 12 wherein the measurement is of processor cache miss rate.

19. The method of claim 12 wherein the measurement is an indication of whether a peripheral device connected to the computing device is used by the computing device.

20. The method of claim 12 comprising:

receiving, at the telecommunications terminal, an indication of an availability policy; and

wherein the response to the invitation depends on the availability policy.

21. The method of claim 12 comprising:

receiving at the telecommunications terminal an indication of urgency of the telecommunications session; and

wherein the response to the invitation depends on the indication of the urgency of the telecommunications session.

22. The method of claim 12, wherein the response indicates a refusal to accept the invitation, comprising:

receiving a first string, at the telecommunications terminal; and

in response to the receipt of the first string, accepting the incoming invitation to participate in the telecommunications session.

23. The method of claim 12, wherein the response to the invitation is a rejection, comprising:

initiating a telecommunications session, from the telecommunications terminal, wherein the telecommunications session is initiated when the measurement of the use of the first resource of the telecommunications terminal reaches a threshold value.

24. The method of claim 12 comprising:

identifying, at the telecommunications terminal, an alternative communications medium;

wherein the alternative communications medium is identified on the basis of the measurement of the use of the resource of the telecommunications terminal; and

wherein the response to the invitation to participate in the telecommunications session contains an indication of the alternative medium.

25. The method of claim 12 comprising:

identifying, at the telecommunications terminal, an alternative time for the conduct of the telecommunications session; and

wherein the response to the invitation to participate in the telecommunications session contains an indication of the alternative time.