METHOD AND SYSTEM FOR A MULTITENANCY TELEPHONE NETWORK
First Claim
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1. A system for operating a multitenancy telephony system comprising:
- a call queue that stores call requests received from a plurality of users;
a scalable telephony resource cluster that establishes call sessions for call requests;
an analysis system that calculates capacity requirements of the system;
a resource allocator that manages the scaling and operation of the telephony resource cluster; and
a plurality of telephony network channels that are used as telephony communication channels for call sessions.
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Abstract
A method and system for operating a multitenancy telephony system including a call queue that stores call requests received from a plurality of users; an expandable and contractible telephony resource cluster that establishes call sessions for call requests; a analysis system that calculates capacity requirements of the system; a resource allocator that manages the scaling and operation of the telephony resource cluster; and a plurality of telephony network channels that are used as telephony communication channels for call sessions.
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14 Claims
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1. A system for operating a multitenancy telephony system comprising:
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a call queue that stores call requests received from a plurality of users; a scalable telephony resource cluster that establishes call sessions for call requests; an analysis system that calculates capacity requirements of the system; a resource allocator that manages the scaling and operation of the telephony resource cluster; and a plurality of telephony network channels that are used as telephony communication channels for call sessions. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method for operating a telephony network comprising:
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multiplexing call requests of a plurality of users to a telephony resource;
Acreating a first call session from the call request through a telephony resource; and multiplexing the call session with a plurality of additional call sessions to a telephony channel.
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13. A method for providing a telephony network comprising:
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operating a telephony network with a static number of channels; providing telephone network access to a plurality of users; and managing usage of channels to allow a user to access a number of channels that exceeds normal operation.
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14. A method of distributing calls between telephony hardware comprising:
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queuing a call request; selecting a load balancing call router; and connecting a call with the selected call router.
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Specification