HUMAN TASK INTEGRATION INTO BPEL PROCESS VIA PRESENCE DRIVEN DELIVERY

• US 20100235213A1
• Filed: 03/11/2009
• Published: 09/16/2010
• Est. Priority Date: 03/11/2009
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Ramanathan, Sri, Zunic, Nevenko, Trevathan, Matthew B., Varadan, Raghu, Channabasavaiah, Kishore
• Granted Patent: US 9,754,231 B2
• Time in Patent Office: Days
• US Class Current: 705/9
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/063114 Status monitoring or status determination for a person or group

Abstract

An approach that provides presence driven notification to a subscriber when a business process automation chain requires manual intervention is provided. In one embodiment, there is a notification tool, including a routing component configured to transmit a message to the subscriber based on data gathered relating to subscriber presence, location and preferences.

Claims

1. A method for transmitting a notification message of a business process task to be performed to a person, comprising:

monitoring for a notification communication;

receiving the notification communication;

accessing data including presence data related to the person;

making a routing decision based on the data; and

transmitting the notification message relating to a business process task to be performed based on the routing decision to the person.

2. The method according to claim 1 wherein accessing data related to the person further includes accessing data associated with person'"'"'s preferences.

3. The method according to claim 1 wherein accessing data related to the person further includes accessing data associated with person'"'"'s location.

4. The method according to claim 1 wherein notification message further includes detail information relating to the business process task to be performed.

5. The method according to claim 1 further comprising charging a fee for providing a notification message relating to a business process task to be performed to a person.

6. A computer system for transmitting a notification message of a business process task to be performed to a person, comprising:

at least one processing unit;

memory operably associated with the at least one processing unit; and

a notification tool storable in memory and executable by the at least one processing unit, the notification tool comprising;

a monitoring component configured to monitoring for and receiving a notification communication;

a presence component configured to access data including presence data related to the person; and

a routing component configured to making a routing decision based on the data and further configured to transmit the notification message relating to a business process task to be performed to the person based on the routing decision.

7. The computer system according to claim 6 further comprising a preferences component configured to access data related to the person'"'"'s preferences.

8. The computer system according to claim 6 further comprising a location component configured to access data related to the person'"'"'s location.

9. The computer system according to claim 6, the notification message further including detail information relating to the business process task to be performed.

10. The computer system according to claim 6 further comprising a charging component for charging a notification fee for transmitting a notification message of a business process task to be performed to a person.

11. A computer-readable medium storing computer instructions, which when executed, enables a computer system to transmit a notification message of a business process task to be performed to a person, the computer instructions comprising:

monitoring for a notification communication;

receiving the notification communication;

accessing data including presence data related to the person;

making a routing decision based on the data; and

transmitting the notification message relating to a business process task to be performed based on the routing decision to the person.

12. The computer-readable medium according to claim 11, the accessing of data related to the person further includes accessing data associated with person'"'"'s preferences.

13. The computer-readable medium according to claim 11, the accessing of data related to the person further includes accessing data associated with person'"'"'s location.

14. The computer-readable medium according to claim 11, the notification message further including detail information relating to the business process task to be performed.

15. The computer-readable medium according to claim 11 further comprising instructions for charging a notification fee for providing a notification message of a business process task to be performed to a person.

16. A method for deploying a notification tool for use in a computer system that transmits a notification message of a business process task to be performed to a person, the method comprising:

providing a computer infrastructure operable to;

monitor for a notification communication;

receive the notification communication;

access data including presence data related to the person;

make a routing decision based on the data; and

transmit the notification message relating to a business process task to be performed based on the routing decision to the person.

17. The computer infrastructure according to claim 16 further operable to access data related to the person includes accessing data associated with person'"'"'s preferences.

18. The computer infrastructure according to claim 16 further operable to access data related to the person includes accessing data associated with person'"'"'s location.

19. The computer infrastructure according to claim 16, the notification message further including detail information relating to the business process task to be performed.

20. The computer infrastructure according to claim 16 further operable to charge a notification fee for providing a notification message of a business process task to be performed to a person.