System and method for automatic insertion of call intelligence in an information system
First Claim
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1. A computer-implemented method for automatically inserting call intelligence in an information system, comprising:
- accessing a new call detail record;
identifying at least one individual associated with the new call detail record;
determining a subject matter associated with the new call detail record;
generating a call intelligence record based on the at least one identified individual and the subject matter; and
automatically inserting the call intelligence record into the information system.
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Abstract
Systems and methods for providing automatic insertion of call intelligence in an information system are provided. In exemplary embodiments, new call detail records are accessed. At least one individual associated with the new call detail record may then be identified, and a subject matter associated with the new call detail record determined. A call intelligence record based on the identified individual and the subject matter is then generated and automatically inserted into the information system.
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Citations
20 Claims
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1. A computer-implemented method for automatically inserting call intelligence in an information system, comprising:
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accessing a new call detail record; identifying at least one individual associated with the new call detail record; determining a subject matter associated with the new call detail record; generating a call intelligence record based on the at least one identified individual and the subject matter; and automatically inserting the call intelligence record into the information system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A system for automatically inserting call intelligence in an information system, comprising:
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a CDR module configured to access a new call detail record; a heuristic module configured to identify at least one individual associated with the new call detail record, and configured to determine a subject matter associated with the new call detail record; and a call intelligence generator configured to generate a call intelligence record based on the identified individual and the subject matter, and configured to automatically insert the call intelligence record into the information system. - View Dependent Claims (15, 16, 17)
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18. A computer readable storage medium having embodied thereon a program, the program executable by a process for providing a method for automatically inserting call intelligence in an information system, the method comprising:
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accessing a new call detail record; identifying at least one individual associated with the new call detail record; determining a subject matter associated with the new call detail record; generating a call intelligence record based on the identified individual and the subject matter; and automatically inserting the call intelligence record into the information system. - View Dependent Claims (19, 20)
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Specification