Service provider evaluation and feedback collection and rating system

• US 20100235228A1
• Filed: 01/14/2010
• Published: 09/16/2010
• Est. Priority Date: 01/14/2009
• Status: Abandoned Application

• Current Assignee: Octavio Torress
• Original Assignee: Octavio Torress
• Inventors: Torress, Octavio
• Application Number:
  US12/657,299
• Publication Number:
  US 20100235228A1
• Time in Patent Office: Days
• US Class Current: 705/11
• CPC Class Codes: G06Q 10/06393 Score-carding, benchmarking or key performance indicator [KPI] analysis
• CPC Class Codes: G06Q 30/018 Certifying business or products
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products
• CPC Class Codes: G16H 10/20 for electronic clinical trials or questionnaires
• CPC Class Codes: G16H 40/20 for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms

Abstract

The service provider feedback collection and rating system of the present invention includes a system to quantify the quality of the service in the care industry. The system provides patients and their families the information they need to make an informed decision regarding the care for their loved one by identifying standards for the particular service industry, compares adherence to those standards between care providers. The system provides for a care provider to create its own professional profile listing all of its standards, policies, procedures, employee turnover, performance, and other criteria it feels may be important to prospective clients, and customers of the care provider to evaluate the accuracy of the care provider'"'"'s profile, as well as provide comments and reviews of their experiences with that care provider. This information, when considered as a whole, is then used to create a care providing rating. Prospective customers can then easily compare the ratings from various care providers.

Claims

11. A method for the rating care providers, comprising the steps of:

completing data fields in a care provider questionnaire;

completing data fields in a customer questionnaire;

establishing weighting factors for each said data field; and

calculating an overall provider rating by combining said data fields and said weighting factor.

1. A service provider evaluation and feedback collection and rating system, comprising:

a central server having a central processing unit and a memory storage device;

a plurality of service provider computers;

a plurality of customer computers;

each said computer interconnected with said central server and each other computer via a network; and

a service provider database maintained on said memory storage device and accessible through said network by said computers, wherein said service provider database comprises data fields corresponding to a plurality of service providers.

2. The service provider evaluation and feedback collection and rating system of claim 1, wherein said memory storage device is selected from random access memory, static read only memory, solid state memory, magnetic memory, and optical media memory.

3. The service provider evaluation and feedback collection and rating system of claim 1, wherein said data fields further comprise a care provider rating.

4. The service provider evaluation and feedback collection and rating system of claim 1, wherein said care provider rating further comprises a visual indicator.

5. The service provider evaluation and feedback collection and rating system of claim 4, wherein said visual indicator further comprises a star rating scale.

6. The service provider evaluation and feedback collection and rating system of claim 1, further comprising a means for collecting care provider data.

7. The service provider evaluation and feedback collection and rating system of claim 6, wherein said means for collecting care provider data further comprises a care provider questionnaire having a plurality of data field, wherein said care provider questionnaire data fields are stored on said memory.

8. The service provider evaluation and feedback collection and rating system of claim 7, wherein said means for collecting care provider data further comprises a patient questionnaire having a plurality of data field, wherein said patient questionnaire data fields are stored on said memory.

9. The service provider evaluation and feedback collection and rating system of claim 8, further comprising a means for determining a care provider rating.

10. The service provider evaluation and feedback collection and rating system of claim 9, wherein said means for determining a care provider rating further comprises combining said patient questionnaire data fields with said care provider data fields.

12. The method of claim 11, further comprising updating a provider profile with said overall provider rating.

13. The method of claim 12, further comprising communicating said overall provider rating to said provider.

14. The method of claim 12, further comprising communicating said overall provider rating to said customer.

15. The method of claim 11, wherein said completing data fields in a care provider questionnaire further comprises collection of compliance with license and certification requirements.

16. The method of claim 11, wherein said completing data fields in a care provider questionnaire further comprises collection employee standards and testing.

17. The method of claim 11, wherein said completing data fields in a customer questionnaire further comprises collection patient services received.

17-1. The method of claim 11, wherein said completing data fields in a customer questionnaire further comprises collection employee performance and quality.