AUTOMATED RELATIONSHIP MANAGEMENT FOR ELECTRONIC SOCIAL NETWORKS

• US 20100235886A1
• Filed: 03/16/2009
• Published: 09/16/2010
• Est. Priority Date: 03/16/2009
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Muller, Samuel, Sommer, Dieter M.
• Application Number:
  US12/404,736
• Publication Number:
  US 20100235886A1
• Time in Patent Office: Days
• US Class Current: 726/4
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

A computer-implemented method of automatically managing relationships between a plurality of users within an electronic social network. The method includes monitoring interactions between the plurality of users in relationships within the electronic social network over time, and obtaining interaction information associated with the monitored interactions, and automatically updating and managing access privileges of users based on the obtained interaction information, to access profile information of respective users. The method ensures automated, adequate and dynamically changing representation of relationships in an ESN system, thereby greatly increasing the value of the ESN system to the user and ways to pro-actively maintain and improve existing relationships or prevent them from decaying.

Claims

1. A computer-implemented method of automatically managing relationships between a plurality of users within an electronic social network, the method comprising:

monitoring interactions between the plurality of users in relationships within the electronic social network over time, and obtaining interaction information associated with the monitored interactions; and

automatically updating and managing access privileges of users based on the obtained interaction information, to access profile information of respective users.

2. The computer-implemented method of claim 1, wherein the interaction information comprises at least one of duration of the relationship between the users and communication between the users.

3. The computer-implemented method of claim 1, wherein the profile information comprises at least one of personal information and contacts associated with each user.

4. The computer-implemented method of claim 1, further comprising:

granting access to selected profile information of a user based on preset default setting as determined by the user.

5. The computer-implemented method of claim 1, wherein automatically updating access privileges comprises automatically updating an amount and type of profile information accessible to each user based on the monitored interaction information.

6. The computer-implemented method of claim 2, wherein an amount of access privileges are varied based on the interaction information associated with the users such that as the interaction information increases, the amount of access privileges increases and as the interaction information decreases, the amount of access privileges decrease for a respective user.

7. The computer-implemented method of claim 2, wherein the communication between the users includes at least one of email communication, text messaging and telephone communication.

8. The computer-implemented method of claim 1, further comprising automatically updating ratings on metrics corresponding to the users based on predetermined factors associated with the users wherein the ratings on metrics are determined based on how a user is rated among other users in relationship with the same user within the electronic social network.

9. The computer-implemented method of claim 8, wherein the ratings are automatically updated based on at least one of communication between users, idle time of the relationship, contextual information, third-party information and similarity metrics between the users.

10. The computer-implemented method of claim 1, further comprising:

performing pro-actively nurturing a relationship based on triggering events including at least one of ratings, communication history between the users, location of the users, idle time of the relationship and any contextual information, to suggest to a user to perform nurturing activities based on changes affecting the relationship between the users and provide tools and execute workflows to the user to support the nurturing activities.

11. A computer program product comprising a computer useable medium including a computer readable program, wherein the computer readable program when executed on a computer causes the computer to implement a method of automatically managing relationships between a plurality of users within an electronic social network, the method comprising:

monitoring interactions between the plurality of users in relationships within the electronic social network over time, and obtaining interaction information associated with the monitored interactions; and

automatically updating and managing access privileges of users based on the obtained interaction information, to access profile information of respective users.

12. The computer program product of claim 11, wherein the interaction information comprises at least one of duration of the relationship between the users and communication between the users.

13. The computer program product of claim 11, wherein automatically updating access privileges comprises automatically updating an amount and type of profile information accessibly to each user based on the monitored interaction information.

14. The computer program product of claim 13, wherein an amount of access privileges are varied based on the interaction information associated with the users such that as the interaction information increases, the amount of access privileges increases and as the interaction information decreases, the amount of access privileges decrease for a respective user.

15. The computer program product of claim 11, wherein the method further comprises automatically updating ratings on metrics corresponding to the users based on predetermined factors associated with the users, wherein the ratings on metrics are determined based on how a user is rated among other users in relationship with the same user within the electronic social network.

16. The computer program product of claim 15, wherein the ratings are

automatically updated based on at least one of communication between users, idle time of the relationship, contextual information, third-party information and similarity metrics between the users.

17. The computer program product of claim 11, the method further comprising:

performing pro-actively nurturing a relationship based on triggering events including at least one of ratings, communication history between the users, location of the users, idle time of the relationship and any contextual information, to suggest to a user to perform nurturing activities based on changes affecting the relationship between the users and provide tools and execute workflows to the user to support the nurturing activities.

18. An electronic social network system comprising:

a plurality of user interfaces;

a network; and

a server in communication with the plurality of user interfaces via the network, wherein the server is operative to;

monitor interactions between the plurality of users in relationships within the electronic social network system over time, and obtain interaction information associated with the monitored interactions, and

automatically update and manage access privileges of users based on the obtained interaction information, to access profile information of respective users.

19. The system of claim 18, wherein the interaction information comprises at least one of duration of the relationship between the users and communication between the users.

20. The system of claim 18, wherein an amount and type of profile information to be accessed to each user is automatically updated based on the monitored interaction information.

21. The system of claim 18, wherein an amount of access privileges are varied based the interaction information associated with the users such that as the interaction information increases, the amount of access privileges increases and as the interaction information decreases, the amount of access privileges decreases for a respective user.

22. The system of claim 19, wherein the server is further operative to automatically update ratings on metrics corresponding to the users based on predetermined factors associated with the users wherein the ratings on metrics are determined based on how a user is rated among other users in relationship with the same user within the electronic social network system.

23. The system of claim 22, wherein the ratings are automatically updated based on at least one of communication between users, idle time of the relationship, contextual information, third-party information and similarity metrics between the users.

24. The system of claim 23, wherein the server is further operative to perform pro-actively nurturing a relationship based on triggering events including at least one of ratings, communication history between the users, location of the users, idle time of the relationship and any contextual information, by suggesting to a user to perform nurturing activities based on changes affecting the relationship between the users and providing tools and executing workflows to the user to support the nurturing activities.