Methods And Apparatuses For Using A Mobile Device To Provide Remote Assistance
First Claim
3-1. The mobile device of claim 1, further comprising an illumination device.
1 Assignment
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Accused Products
Abstract
Systems and methods for providing remote assistance to a user are disclosed. A remote assistance system may communicate with a mobile device operated by the user and may manipulate devices configured on the mobile device, such as a camera, an illumination device, a projection device, or any other types of devices. Images may be captured with a camera of the mobile phone and transmitted by the mobile phone to the remote assistance system. A remote assistant may transmit images or other visual data to the mobile phone that are then overlaid upon images presented on the mobile phone. Various image manipulation and stabilization means and methods are disclosed, as well as various ways of obtaining and providing remote assistance.
73 Citations
20 Claims
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3-1. The mobile device of claim 1, further comprising an illumination device.
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11. A remote assistance system comprising:
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a processor configured to generate remote assistance data; a transceiver configured to transmit the remote assistance data to a mobile device and receive mobile device data from the mobile device; and a display configured to present the receive mobile device data, wherein the processor is further configured to establish a remote assistance session with a mobile device via the transceiver, and wherein the transceiver is further configured to communicate with a server configured to track the remote assistance session. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18)
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19. A remote assistance server comprising:
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a transceiver configured to receive requests for remote assistance from mobile devices; a processor configured to; determine a priority for each of the requests for remote assistance, determine a highest priority request, determine a remote assistance provider to which to transmit the highest priority request; and the transceiver further configured to transmit the highest priority request to the remote assistance provider.
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20. A method of providing remote assistance comprising:
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receiving an image captured by a mobile device at a remote assistance device; presenting the image on a display of the remote assistance device; generating overlay data at the remote assistance device; and transmitting the overlay data to the remote assistance device.
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Specification