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System and Method for Providing Local Interactive Voice Response Services

  • US 20100239075A1
  • Filed: 03/23/2009
  • Published: 09/23/2010
  • Est. Priority Date: 03/23/2009
  • Status: Active Grant
First Claim
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1. A system for locally-generated interactive voice response, comprising:

  • a gateway at a local facility for receiving a telephone call from a caller;

    a processor at the facility for locally generating voice prompts for prompting the caller to provide information, and for generating a request relating to the information provided by the caller; and

    a communications link between the processor and a server remote from the processor for transmitting the request to the server,wherein the server receives the request over the communications link and transfers the request to a central data processing system in communication with the server for handling the request.

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