USER-INITIATED RETURN COMMUNICATION
First Claim
Patent Images
1. A method of handling an incoming communication to a telecommunication device, the method comprising:
- receiving the incoming communication on the telecommunication device at an incoming communication time;
alerting a user of the telecommunication device to the incoming communication;
receiving an instruction from the user of the telecommunication device to defer the incoming communication; and
prompting the user of the telecommunication device to return the incoming communication at a return communication time that is later than the incoming communication time.
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Abstract
Techniques to defer an incoming communication and then schedule a follow up communication are disclosed. A communication recipient can defer an incoming communication and schedule a return communication time. The return communication may be manually deferred by a user and/or automatically deferred based at least in part on availability of a user on an appointment calendar.
97 Citations
36 Claims
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1. A method of handling an incoming communication to a telecommunication device, the method comprising:
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receiving the incoming communication on the telecommunication device at an incoming communication time; alerting a user of the telecommunication device to the incoming communication; receiving an instruction from the user of the telecommunication device to defer the incoming communication; and prompting the user of the telecommunication device to return the incoming communication at a return communication time that is later than the incoming communication time. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A system comprising:
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a telecommunications device having a processor and a memory, wherein the memory stores instructions that are executable by the processor to perform acts comprising; receiving an incoming communication from an originating device at an incoming communication time; and prompting a user of the telecommunications device whether to defer the incoming communication; reminder logic responsive to deferring the incoming communication to prompt the user of the telecommunication device to return the incoming communication at a return communication time that is later than the incoming communication time. - View Dependent Claims (16, 17, 18, 19, 20)
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21. One or more computer-readable storage media comprising computer-readable instructions that, when executed by a first telecommunications device, cause the first telecommunications device to perform acts comprising:
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receiving a request for synchronous communication from a second telecommunications device; receiving an indication from a user of the first telecommunication device to defer the requested synchronous communication; and in response to receiving the indication to defer the requested synchronous communication, scheduling a return communication time at which to initiate a return synchronous communication with the second telecommunications device. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28)
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29. One or more computer-readable storage media comprising computer-readable instructions that, when executed by a computing device, cause the computing device to perform acts comprising:
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sending to a first telecommunications device a request to open a synchronous communication with a second telecommunications device; receiving a deferral of the request from the first telecommunications device; in response to the deferral, scheduling a return communication time at which to initiate a return synchronous communication between the first and second telecommunications devices; and initiating the return synchronous communication at the scheduled return communication time. - View Dependent Claims (30, 31, 32, 33)
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34. One or more computer-readable storage media comprising computer-readable instructions that, when executed by a computing device, cause the computing device to present a user interface comprising:
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an initiation control that is displayed in response to a request for a synchronous communication, the initiation control being responsive to defer the synchronous communication; and a defer time control that accepts user input to select a defer time at which to schedule a return synchronous communication. - View Dependent Claims (35, 36)
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Specification