CALENDAR-BASED RETURN COMMUNICATION

• US 20100246791A1
• Filed: 03/24/2009
• Published: 09/30/2010
• Est. Priority Date: 03/24/2009
• Status: Abandoned Application

• Current Assignee: T-Mobile USA, Inc. (Deutsche Telekom AG)
• Original Assignee: T-Mobile USA, Inc. (Deutsche Telekom AG)
• Inventors: Malekzadeh, Feridoon, Holt, Adam, Wang, Winston
• Application Number:
  US12/410,377
• Publication Number:
  US 20100246791A1
• Time in Patent Office: Days
• US Class Current: 379/201.20
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2207/20 hybrid systems
• CPC Class Codes: H04M 3/42195 Arrangements for calling back a calling subscriber when the wanted subscriber ceases to be busy H04M3/48
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54

Abstract

Techniques to defer an incoming communication and then schedule a follow up communication are disclosed. A communication recipient can defer an incoming communication and schedule a return communication time. The return communication may be manually deferred by a user and/or automatically deferred based at least in part on availability of a user on an appointment calendar.

Claims

1. A method of handling an incoming communication to a telecommunication device, the method comprising:

receiving the incoming communication on the telecommunication device;

alerting a user of the telecommunication device to the incoming communication;

alerting a user to a failed communication;

selecting a communication time from one or more available times on one or more user appointment calendars; and

scheduling a communication at the selected communication time.

2. The method of claim 1, wherein the selecting comprises prompting the user of the telecommunication device to select from the one or more available times.

3. The method of claim 1, wherein the one or more user appointment calendars are maintained by the user of the telecommunication device.

4. The method of claim 1, wherein the one or more user appointment calendars comprise appointment calendars maintained respectively by the user of the telecommunication device and by a user of an originating device from which the incoming communication was placed.

5. The method of claim 1, wherein:

the one or more user appointment calendars comprise appointment calendars maintained respectively by the user of the telecommunication device and by a user of an originating device from which the incoming communication was placed; and

the selecting comprises selecting one or more times that are available on the calendars of both the user of the telecommunication device and the user of the originating device.

6. The method of claim 1, wherein the one or more user appointment calendars comprise an appointment calendar maintained at a network server remote from, and accessible by, the telecommunications device.

7. The method of claim 1, wherein the scheduling comprises creating an appointment on the one or more user appointment calendars.

8. The method of claim 1, further comprising initiating a return communication at the scheduled return communication time.

9. The method of claim 1, further comprising activating a notification on the telecommunication device to initiate a return communication at the return communication time.

10. The method of claim 1, further comprising:

automatically initiating a return communication at the return communication time; and

notifying the user of the telecommunication device that the return communication has been initiated.

11. The method of claim 1, further comprising sending a defer message to an originating device from which the incoming communication was placed.

12. The method of claim 1, further comprising:

sending a defer message to an originating device from which the incoming communication was placed; and

indicating the scheduled return communication time in the defer message.

13. The method of claim 1, further comprising causing a record of the deferred incoming communication to be stored in a return communication list accessible by the telecommunications device.

14. The method of claim 13, wherein the return communication list comprises a list of incoming communications for which an instruction has been received to defer the incoming communication and for which a return communication has not yet been initiated.

15. The method of claim 13, wherein the return communication list is stored at least one of locally in memory of the telecommunications device or remotely in memory of a network server.

16. A system comprising:

a telecommunications device having a processor and a memory, wherein the memory stores instructions that are executable by the processor to perform acts comprising;

receiving an incoming communication from an originating device; and

prompting a user of the telecommunications device whether to defer the incoming communication;

scheduler logic configured, responsive to deferring the incoming communication, to schedule a return communication time based on one or more user appointment calendars.

17. The system of claim 16, wherein the scheduler logic is further responsive to deferring the incoming communication to prompt the user of the telecommunication device to select from available times found in the one or more user appointment calendars.

18. The system of claim 16, wherein the one or more user appointment calendars are maintained by the user of the telecommunications device.

19. The system of claim 16, wherein the one or more user appointment calendars comprise appointment calendars maintained respectively by the user of the telecommunication device and by a user of an originating device from which the incoming communication was placed.

20. The system of claim 16, wherein:

the one or more user appointment calendars comprise appointment calendars maintained respectively by the user of the telecommunication device and by a user of an originating device from which the incoming communication was placed;

the scheduler logic schedules the return communication time at a time that is available on the calendars of both the user of the telecommunication device and the user of the originating device.

21. The system of claim 16, wherein the one or more user appointment calendars comprise an appointment calendar maintained at a network server remote from, and accessible by, the telecommunications device.

22. The system of claim 16, wherein the scheduler logic creates an appointment on the one or more user appointment calendars at the return communication time.

23. The system of claim 16, the acts further comprising initiating a return communication at the scheduled return communication time.

24. The system of claim 16, the acts further comprising activating a notification on the telecommunication device to initiate a return communication at the return communication time.

25. The system of claim 16, the acts further comprising:

automatically initiating a return communication at the return communication time; and

notifying the user of the telecommunication device that the return communication has been initiated.

26. The system of claim 16, the acts further comprising sending a defer message to an originating device from which the incoming communication was placed.

27. The system of claim 16, wherein the scheduler logic is integrated with the telecommunications device.

28. The system of claim 16, further comprising a return communication list stored in the memory, the return communication list comprising a list of incoming communications for which an instruction has been received to defer the incoming communication and for which a return communication has not yet been initiated.

29. One or more computer-readable storage media comprising computer-readable instructions that, when executed by a first telecommunications device, cause the first telecommunications device to perform acts comprising:

receiving a request for synchronous communication from a second telecommunications device;

receiving an indication from a user of the first telecommunication device to defer the requested synchronous communication; and

in response to receiving the indication to defer the requested synchronous communication, selecting a return communication time from one or more available times on one or more user appointment calendars; and

scheduling a return synchronous communication at the selected return communication time.

30. The one or more computer-readable storage media of claim 29, wherein the one or more user appointment calendars are maintained by a user of the first telecommunication device.

31. The one or more computer-readable storage media of claim 29, wherein the one or more user appointment calendars comprise appointment calendars maintained respectively by a user of the first telecommunication device and by a user of an second telecommunication device.

32. The one or more computer-readable storage media of claim 29, wherein:

the one or more user appointment calendars comprise appointment calendars maintained respectively by a user of the first telecommunication device and by a user of an second telecommunication device; and

the selecting comprises selecting one or more times that are available on the calendars of both the user of the first telecommunication device and the user of the second telecommunication device.

33. The one or more computer-readable storage media of claim 29, wherein the one or more user appointment calendars comprise an appointment calendar maintained at a network server remote from, and accessible by, the telecommunications device.

34. The one or more computer-readable storage media of claim 29, wherein the scheduling comprises creating an appointment on the one or more user appointment calendars.

35. The one or more computer-readable storage media of claim 29, the acts further comprising initiating a return communication at the scheduled return communication time.

36. The one or more computer-readable storage media of claim 29, the acts further comprising activating a notification on the first telecommunication device to initiate a return communication at the return communication time.

37. The one or more computer-readable storage media of claim 29, the acts further comprising automatically initiating a return communication at the return communication time.

38. The one or more computer-readable storage media of claim 29, the acts further comprising sending a defer message to the second telecommunication device.

39. The one or more computer-readable storage media of claim 29, the acts further comprising:

sending a defer message to the second telecommunication device; and

indicating the scheduled return communication time in the defer message.

40. The one or more computer-readable storage media of claim 29, the acts further comprising causing a record of the deferred incoming communication to be stored in a return communication list accessible by the telecommunications device, the return communication list comprising a list of incoming communications for which an instruction has been received to defer the incoming communication and for which a return communication has not yet been initiated.

41. One or more computer-readable storage media comprising computer-readable instructions that, when executed by a telecommunications device, cause the telecommunications device to perform acts comprising:

alerting a user to a failed communication;

selecting a communication time in response to the failed communication, the selection of the communication time being from one or more available times on one or more user appointment calendars; and

scheduling a communication at the selected communication time.

42. The one or more computer-readable storage media, wherein the failed communication comprises a deferred communication.