SOCIAL NETWORK URGENT COMMUNICATION MONITOR AND REAL-TIME CALL LAUNCH SYSTEM
First Claim
1. A method for handling a communication comprising:
- receiving or obtaining, from one or more information sources on a distributed network, one or more communications;
analyzing, with the cooperation of a processor, the communications;
identifying a communication that should be handled in an urgent manner;
sorting urgent communications and non-urgent communications;
removing, via a filtering process, the non-urgent communications;
determining one or more parties to handle the urgent communication; and
forwarding the urgent communication to the one or more parties.
21 Assignments
0 Petitions
Accused Products
Abstract
A complete social network based, urgent matter, communications solution and response system is provided. The system can monitor one or more social networks (or other sources of information) for the presence of keywords, scalar urgency ratings, the identity and/or number of the parties submitting the urgent requests, temporal factors such as day, date, time, time zone, or the like, in an effort to determine which social network posts or communications are urgent, and optionally prioritize or rank pending urgent matters. The system can also determine who should be involved with solving or addressing the urgent matter. The system can also determine the presence of the parties needed to solve the urgent matter, and can, based on the presence information, setup a real-time or near real-time communications session between the parties to address the urgent matter.
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Citations
20 Claims
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1. A method for handling a communication comprising:
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receiving or obtaining, from one or more information sources on a distributed network, one or more communications; analyzing, with the cooperation of a processor, the communications; identifying a communication that should be handled in an urgent manner; sorting urgent communications and non-urgent communications; removing, via a filtering process, the non-urgent communications; determining one or more parties to handle the urgent communication; and forwarding the urgent communication to the one or more parties. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A system that handles communications comprising:
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a content aggregator that receives or obtains, from one or more information sources on a distributed network, one or more communications; an urgency analysis module that analyzes, with the cooperation of a processor, the communications and identifies a communication that should be handled in an urgent manner; a filter module that sorts urgent communications and non-urgent communications and removes, via a filtering process, the non-urgent communications; and a routing module that determines one or more parties to handle the urgent communication and forwards the urgent communication to the one or more parties. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20)
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Specification