USER NOTIFICATION OF BROADCAST COMMUNICATION CHANNEL PROBLEMS

• US 20100253785A1
• Filed: 03/29/2007
• Published: 10/07/2010
• Est. Priority Date: 03/29/2007
• Status: Active Grant

• Current Assignee: Dish Technologies LLC (Dish Network Corporation)
• Original Assignee: Echostar Satellite LLC (Dish Network Corporation)
• Inventors: Kilaru, Kranti K., Kummer, David A., Dugan, Michael T.
• Granted Patent: US 9,356,715 B2
• Time in Patent Office: Days
• US Class Current: 348/192
• CPC Class Codes: H04H 20/12 Arrangements for observation, testing or troubleshooting
• CPC Class Codes: H04H 20/74 of satellite networks
• CPC Class Codes: H04H 60/11 Arrangements for counter-measures when a portion of broadcast information is unavailable

Abstract

A method is presented for notifying a user of a broadcast communication channel problem. At a broadcast distribution facility, a problem involving a first broadcast communication channel from the broadcast distribution facility to a broadcast communication receiver associated with the user is detected. A cause of the problem is ascertained at the facility. The broadcast distribution facility then relays an indication of the cause of the problem to the receiver over a second broadcast communication channel from the facility to the receiver. The receiver informs the user of the cause of the problem.

Claims

1. A method for notifying a user of broadcast communication channel problems, the method comprising:

at a broadcast distribution facility, detecting a problem involving a first broadcast communication channel from the broadcast distribution facility to a broadcast communication receiver associated with the user;

at the broadcast distribution facility, ascertaining a cause of the problem;

at the broadcast distribution facility, relaying an indication of the cause of the problem to the broadcast communication receiver over a second broadcast communication channel from the broadcast communication facility to the broadcast communication receiver; and

at the broadcast communication receiver, informing the user of the cause of the problem.

2. The method of claim 1, further comprising:

at a second broadcast distribution facility, relaying the indication of the cause of the problem to the broadcast communication receiver over a third broadcast communication channel from the second broadcast communication facility to the broadcast communication receiver.

3. The method of claim 1, wherein:

the indication of the cause of the problem comprises a code; and

the method further comprises at the broadcast communication receiver, translating the code into a form understandable by the user.

4. The method of claim 1, further comprising:

at the broadcast distribution facility, ascertaining an estimated time for resolution of the problem;

at the broadcast distribution facility, relaying an indication of the estimated time for resolution of the problem to the broadcast communication receiver over the second broadcast communication channel; and

at the broadcast communication receiver, informing the user of the estimated time for resolution of the problem.

5. The method of claim 1, further comprising:

at the broadcast distribution facility, receiving the indication of the cause of the problem from a supplier of information intended for transmission over the first broadcast communication channel.

6. The method of claim 1, further comprising:

if relaying the indication of the cause of the problem to the broadcast communication receiver over the second broadcast communication channel fails, relaying the indication of the cause of the problem to the broadcast communication receiver via an Internet connection.

7. The method of claim 1, wherein informing the user of the indication of the cause of the problem comprises displaying the indication of the cause of the problem when the broadcast communication receiver is tuned to the first broadcast communication channel.

8. The method of claim 1, wherein the problem comprises one of a current event and a future event.

9. The method of claim 1, wherein:

the broadcast distribution facility comprises a satellite uplink center;

the broadcast communication receiver comprises a satellite communication receiver;

the first broadcast communication channel from the satellite uplink center to the satellite communication receiver is routed through a communication satellite; and

the first broadcast communication channel comprises one of a plurality of satellite programming channels from the satellite uplink center to the satellite communication receiver.

10. The method of claim 9, wherein the cause of the problem comprises at least one of a failure of the communication satellite, a failure of the satellite uplink center, a failure of an information source supplying information for the first broadcast communication channel to the satellite uplink center, and an adversely-affected communication path of the first broadcast communication channel.

11. The method of claim 9, wherein the second broadcast communication channel comprises a data channel from the satellite uplink center to the satellite communication receiver that is routed through the communication satellite and is separate from the plurality of satellite programming channels.

12. The method of claim 9, wherein relaying the indication of the cause of the problem to the broadcast communication receiver occurs over a data channel of each of a plurality of transponders of the communication satellite.

13. The method of claim 12, wherein relaying the indication of the cause of the problem to the broadcast communication receiver also occurs over a data channel of each of a plurality of transponders of a second communication satellite.

14. A broadcast communication system capable of notifying a user of broadcast communication channel problems, the broadcast communication system comprising:

a broadcast distribution facility; and

a broadcast communication receiver associated with the user;

wherein the broadcast distribution facility is configured to detect a problem involving a first broadcast communication channel from the broadcast distribution facility to the broadcast communication receiver, ascertain a cause of the problem, and relay an indication of the cause of the problem to the broadcast communication receiver over a second broadcast communication channel from the broadcast communication facility to the broadcast communication receiver; and

wherein the broadcast communication receiver is configured to receive the indication of the cause of the problem and inform the user of the cause of the problem.

15. The broadcast communication system of claim 14, further comprising a second broadcast distribution facility configured to relay the indication of the cause of the problem to the broadcast communication receiver over a third broadcast communication channel from the second broadcast communication facility to the broadcast communication receiver.

16. The broadcast communication system of claim 14, wherein:

the indication of the cause of the problem comprises a code; and

the broadcast communication receiver is configured to translate the code into a form understandable by the user.

17. The broadcast communication system of claim 14, wherein:

the broadcast distribution facility is further configured to ascertain an estimated time for resolution of the problem and relay an indication of the estimated time for resolution of the problem to the broadcast communication receiver over the second broadcast communication channel; and

the broadcast communication receiver is further configured to receive the indication of the estimated time for resolution of the problem and inform the user of the estimated time for resolution of the problem.

18. The broadcast communication system of claim 14, wherein the broadcast communication facility is further configured to receive the indication of the cause of the problem from a supplier of information intended for transmission over the first broadcast communication channel.

19. The broadcast communication system of claim 14, wherein the broadcast communication facility is further configured to relay the indication of the cause of the problem to the broadcast communication receiver via an Internet connection if relaying the indication of the cause of the problem to the broadcast communication receiver is not possible over the second broadcast communication channel.

20. The broadcast communication system of claim 14, wherein the broadcast communication receiver is configured to inform the user of the indication of the cause of the problem by displaying the indication of the cause of the problem when the broadcast communication receiver is tuned to the first broadcast communication channel.

21. The broadcast communication system of claim 14, wherein the problem comprises one of a current event and a future event.

22. The broadcast communication system of claim 14, wherein:

the system further comprises a communication satellite;

the broadcast distribution facility comprises a satellite uplink center;

the broadcast communication receiver comprises a satellite communication receiver;

the first broadcast communication channel from the satellite uplink center to the satellite communication receiver is routed through the communication satellite; and

the first broadcast communication channel comprises one of a plurality of satellite programming channels from the satellite uplink center to the satellite communication receiver.

23. The broadcast communication system of claim 22, wherein the cause of the problem comprises at least one of a failure of the communication satellite, a failure of the satellite uplink center, a failure of an information source supplying information for the first broadcast communication channel to the satellite uplink center, and an adversely-affected communication path of the first broadcast communication channel.

24. The broadcast communication system of claim 22, wherein the second broadcast communication channel comprises a data channel from the satellite uplink center to the satellite communication receiver that is routed through the communication satellite and is separate from the plurality of satellite programming channels.

25. The broadcast communication system of claim 22, wherein the communication satellite comprises a plurality of transponders, wherein each transponder is configured to relay the indication of the cause of the problem to the broadcast communication receiver by way of a separate data channel.

26. The broadcast communication system of claim 22, further comprising a second communication satellite comprising a plurality of transponders, wherein each transponder is configured to relay the indication of the cause of the problem to the broadcast communication receiver by way of a separate data channel.

27. A broadcast distribution facility capable of notifying a user of broadcast communication channel problems, the broadcast distribution facility being configured to detect a problem involving a first broadcast communication channel from the broadcast distribution facility to a broadcast communication receiver associated with the user, ascertain a cause of the problem, and relay an indication of the cause of the problem to the broadcast communication receiver over a second broadcast communication channel from the broadcast communication facility to the broadcast communication receiver.

28. The broadcast distribution facility of claim 27, wherein the broadcast distribution facility is further configured to ascertain an estimated time for resolution of the problem and relay an indication of the estimated time for resolution of the problem to the broadcast communication receiver over the second broadcast communication channel.

29. The broadcast distribution facility of claim 27, further configured to receive the indication of the cause of the problem from a supplier of information intended for transmission over the first broadcast communication channel.

30. The broadcast distribution facility of claim 27, further configured to relay the indication of the cause of the problem to the broadcast communication receiver via an Internet connection if relaying the indication of the cause of the problem to the broadcast communication receiver is not possible over the second broadcast communication channel.

31. The broadcast distribution facility of claim 27, wherein the problem comprises one of a current event and a future event.

32. The broadcast distribution facility of claim 27, wherein the broadcast distribution facility comprises a satellite uplink center.

33. The broadcast distribution facility of claim 32, wherein the second broadcast communication channel comprises a data channel from the satellite uplink center to a satellite communication receiver that is routed through a communication satellite.

34. A broadcast communication receiver capable of notifying a user of broadcast communication channel problems, the broadcast communication receiver being configured to receive an indication of a cause of a problem involving a first broadcast communication channel from a broadcast distribution facility to the broadcast communication receiver, wherein the indication of the cause is received over a second broadcast communication channel from the broadcast distribution facility to the broadcast communication receiver, and inform the user of the cause of the problem.

35. The broadcast communication receiver of claim 34, wherein:

the indication of the cause of the problem comprises a code; and

the broadcast communication receiver is configured to translate the code into a form understandable by the user.

36. The broadcast communication receiver of claim 34, further configured to receive the indication of the estimated time for resolution of the problem and inform the user of the estimated time for resolution of the problem.

37. The broadcast communication receiver of claim 34, further configured to receive the indication of the cause of the problem via an Internet connection if receiving the indication of the cause of the problem is not possible over the second broadcast communication channel.

38. The broadcast communication receiver of claim 34, further configured to inform the user of the indication of the cause of the problem by displaying the indication of the cause of the problem when the broadcast communication receiver is tuned to the first broadcast communication channel.

39. The broadcast communication receiver of claim 34, wherein the problem comprises one of a current event and a future event.

40. The broadcast communication receiver of claim 34, wherein the broadcast communication receiver comprises a satellite communication receiver.

41. The broadcast communication receiver of claim 40, further configured to receive the indication of the cause of the problem over a data channel of a transponder of a first communication satellite.

42. The broadcast communication receiver of claim 41, further configured to receive the indication of the cause of the problem over a data channel of another transponder of the first communication satellite, or over a data channel of a transponder of a second communication satellite, if the data channel of the transponder of the first communication satellite is unavailable.