Cash dispensing automated banking machine system and method

• US 20100258621A1
• Filed: 06/21/2010
• Published: 10/14/2010
• Est. Priority Date: 05/25/2004
• Status: Active Grant

• Current Assignee: Diebold Nixdorf, Incorporated
• Original Assignee: Diebold Self-Service Systems (Diebold Nixdorf, Incorporated)
• Inventors: Griswold, Glenda, Shepley, Steven, Schlabach, Mark R., Newman, Joseph P., Mercina, Paul, Barnett, Robert W., Moauro, Christyan, Billett, Nick, Blackford, Damon J., Meek, James
• Granted Patent: US 7,926,712 B2
• Time in Patent Office: Days
• US Class Current: 235/379
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 20/1085 involving automatic teller machines [ATMs]
• CPC Class Codes: G06Q 30/0207 Discounts or incentives, e.g. coupons or rebates
• CPC Class Codes: G07F 19/20 Automatic teller machines [ATMs]
• CPC Class Codes: G07F 19/201 Accessories of ATMs
• CPC Class Codes: G07F 19/206 Software aspects at ATMs
• CPC Class Codes: G07F 19/207 Surveillance aspects at ATMs

Abstract

An automated banking machine includes a cash dispenser. Servicing the automated banking machine by on-site servicer is facilitated through use of a portable diagnostic article which can instruct the machine computer to gather machine diagnostic data and then record the gathered machine diagnostic data onto the portable diagnostic article. The gathered diagnostic data recorded on the portable diagnostic article can then be analyzed by an analysis computer. The machine computer can verify that a portable diagnostic article is authorized to instruct the machine based on obtaining a secret code from the portable diagnostic article.

Claims

1. Apparatus comprising:

an automated banking machine,

wherein the machine includes a cash dispenser,

wherein the machine includes at least one computer,

wherein the at least one computer is operative to determine whether a portable diagnostic article located on-site of the machine is an authorized portable diagnostic article,

wherein responsive at least in part to instructions obtained from an authorized portable diagnostic article, the at least one computer is further operative to cause

 

machine diagnostic data to be gathered, and gathered machine diagnostic data to be provided to the authorized portable diagnostic article.

2. The apparatus according to claim 1 wherein the machine comprises a first automated banking machine, and further comprising a banking system,

wherein the banking system includes a plurality of automated banking machines,

wherein the automated banking machines include the first automated banking machine,

wherein each automated banking machine is operative to cause financial transfers responsive at least in part to data read from user cards,

wherein each automated banking machine includes:

at least one card reader,

 

wherein the at least one card reader is operative to read from a card of a machine user, card data corresponding to user identification data,

at least one cash dispenser,

 

wherein the at least one cash dispenser is operative to cause stored cash to be dispensed,

at least one machine computer,

 

wherein the at least one machine computer is in operative connection with the at least one card reader and the at least one cash dispenser,

 

wherein the at least one machine computer is operative during a cash dispense transaction to

 

cause card data to be read from a user card through operation of the at least one card reader,

 

cause read card data to be compared with card information stored in a user identification data store, and

 

cause cash to be dispensed from the machine through operation of the at least one cash dispenser,

 

wherein the at least one machine computer is operative to cause a financial account to be assessed a value associated with cash dispensed.

3. The apparatus according to claim 2

wherein each automated banking machine includes at least one biometric reader,

wherein the at least one machine computer is operative to cause customer biometric data read by the at least one biometric reader to be compared with biometric information in the user identification data store,

wherein a customer is authorized to request a cash dispense transaction responsive at least in part to at least one of

computer-determined correspondence between read card data and stored card information, and

computer-determined correspondence between read biometric data and stored biometric information.

4. The apparatus according to claim 1 wherein the machine includes at least one data store,

wherein the at least one computer is operative to store diagnostic data associated with the machine in the at least one data store,

wherein the at least one computer is operative responsive at least in part to the instructions, to cause the machine diagnostic data to be gathered from the at least one data store.

5. The apparatus according to claim 4 wherein the machine includes at least one writer device,

wherein the at least one computer is operative responsive at least in part to the instructions, to cause the at least one writer device to write indicia corresponding to the machine diagnostic data to the authorized portable diagnostic article.

6. The apparatus according to claim 1 wherein the machine includes at least one transaction function device, wherein the machine diagnostic data comprises transaction function device diagnostic data associated with the at least one transaction function device,

wherein the at least one computer is operative responsive at least in part to the instructions, to gather the transaction function device diagnostic data.

7. The apparatus according to claim 6 wherein the transaction function device diagnostic data is associated with operation of the at least one transaction function device.

8. The apparatus according to claim 6 wherein the transaction function device diagnostic data is associated with the cash dispenser.

9. The apparatus according to claim 1 wherein the at least one computer is operative to determine that a portable diagnostic article is an authorized portable diagnostic article responsive at least in part to the portable diagnostic article including a secret code.

10. The apparatus according to claim 1 wherein the machine includes a wireless communication device operative to wirelessly communicate with an authorized portable diagnostic article including a portable wireless communication device,

wherein the wireless communication device is operative to wirelessly receive the instructions from the portable wireless communication device,

wherein the at least one computer is operative to cause the wireless communication device to wirelessly receive the instructions from the portable wireless communication device,

wherein the wireless communication device is operative to wirelessly send gathered machine diagnostic data to the portable wireless communication device,

wherein the at least one computer is operative to cause the wireless communication device to wirelessly send gathered machine diagnostic data to the portable wireless communication device.

11. The apparatus according to claim 10 wherein the wireless communication device is operative to communicate with an authorized portable diagnostic article comprising a mobile phone,

wherein the wireless communication device is operative to wirelessly receive the instructions from the mobile phone,

wherein the wireless communication device is operative to wirelessly send gathered machine diagnostic data to the mobile phone.

12. The apparatus according to claim 1 wherein the machine includes a USB communication device operative to communicate with an authorized portable diagnostic article comprising a USB memory article,

wherein the USB communication device is operative to receive the instructions from the USB memory article,

wherein the at least one computer is operative to cause the USB communication device to receive the instructions from the USB memory article,

wherein the USB communication device is operative to send gathered machine diagnostic data to the USB memory article,

wherein the at least one computer is operative to cause the USB communication device to send gathered machine diagnostic data to the USB memory article.

13. The apparatus according to claim 1 wherein the machine includes a CD read/write device operative to read from and write to an authorized portable diagnostic article comprising a CD,

wherein the CD read/write device is operative to read the instructions from the CD,

wherein the at least one computer is operative to cause the CD read/write device to read the instructions from the CD,

wherein the CD read/write device is operative to write gathered machine diagnostic data to the CD,

wherein the at least one computer is operative to cause the CD read/write device to write gathered machine diagnostic data to the CD.

14. Apparatus comprising:

a cash dispensing automated banking machine,

wherein the machine includes at least one data store,

wherein the machine includes at least one computer,

wherein the at least one computer is operative to store machine diagnostic data in the at least one data store,

wherein the at least one computer is operative to receive instructions provided by an authorized diagnostic article,

wherein the at least one computer is operative to determine whether a portable memory device located on-site of the machine is an authorized diagnostic article,

wherein responsive at least in part to both

 

a positive determination that the portable memory device is an authorized diagnostic article, and

 

instructions received from the portable memory device,

the at least one computer is further operative to cause diagnostic indicia corresponding to the machine diagnostic data stored in the at least one data store to be provided to the portable memory device.

15. The apparatus according to claim 14 wherein the machine comprises a first automated banking machine, and further comprising a banking system,

wherein the banking system includes a plurality of automated banking machines,

wherein the automated banking machines include the first automated banking machine,

wherein each automated banking machine is operative to cause financial transfers responsive at least in part to data read from user cards,

wherein each automated banking machine includes:

at least one card reader,

 

wherein the at least one card reader is operative to read from a card of a machine user, card data corresponding to user identification data,

at least one cash dispenser,

 

wherein the at least one cash dispenser is operative to cause stored cash to be dispensed,

at least one machine computer,

 

wherein the at least one machine computer is in operative connection with the at least one card reader and the at least one cash dispenser,

 

wherein the at least one machine computer is operative during a cash dispense transaction to

 

cause card data to be read from a user card through operation of the at least one card reader,

 

cause read card data to be compared with card information stored in a user identification data store, and

 

cause cash to be dispensed from the machine through operation of the at least one cash dispenser,

 

wherein the at least one machine computer is operative to cause a financial account to be assessed a value associated with cash dispensed.

16. The apparatus according to claim 14

wherein the machine includes a wireless communication device,

wherein the wireless communication device is operative to wirelessly receive instructions from a cell phone,

wherein the wireless communication device is operative to wirelessly send indicia to a cell phone,

wherein the at least one computer is operative to determine whether a portable memory device comprising a cell phone is an authorized diagnostic article,

wherein responsive at least in part to a positive determination that a cell phone is an authorized diagnostic article, the at least one computer is operative to cause the wireless communication device to wirelessly receive instructions from the cell phone,

wherein responsive at least in part to the instructions received, the at least one computer is further operative to cause the wireless communication device to wirelessly send the diagnostic indicia to the cell phone.

17. The apparatus according to claim 14

wherein the machine includes a media reader and writer in operative connection with the at least one computer,

wherein the media reader and writer is operative to read instructions from a removable portable memory device removably connected to the machine,

wherein the media reader and writer is operative to write indicia to a removable portable memory device removably connected to the machine,

wherein the at least one computer is operative to determine whether a removable portable memory device removably connected with the machine is an authorized diagnostic article,

wherein responsive at least in part to a positive determination that the removable portable memory device is an authorized diagnostic article, the at least one computer is operative to cause the media reader and writer to read instructions from the removable portable memory device,

wherein responsive at least in part to the instructions read, the at least one computer is further operative to cause the media reader and writer to write the diagnostic indicia to the removable portable memory device.

18. The apparatus according to claim 14

wherein the machine includes a CD read/write device,

wherein the CD read/write device is operative to read instructions from a CD,

wherein the CD read/write device is operative to write indicia to a CD,

wherein the at least one computer is operative to determine whether a portable memory device comprising a CD is an authorized diagnostic article,

wherein responsive at least in part to a positive determination that a CD is an authorized diagnostic article, the at least one computer is operative to cause the CD read/write device to read instructions from the CD,

wherein responsive at least in part to the instructions read, the at least one computer is further operative to cause the CD read/write device to write the diagnostic indicia to the CD.

19. The apparatus according to claim 14

wherein the machine includes a USB communication device,

wherein the USB communication device is operative to receive instructions from a USB memory article,

wherein the USB communication device is operative to send indicia to a USB memory article,

wherein the at least one computer is operative to determine whether a portable memory device comprising a USB memory article is an authorized diagnostic article,

wherein responsive at least in part to a positive determination that a USB memory article is an authorized diagnostic article, the at least one computer is operative to cause the USB communication device to receive instructions from the USB memory article,

wherein responsive at least in part to the instructions received, the at least one computer is further operative to cause the USB communication device to send the diagnostic indicia to the USB memory article.

20. The apparatus according to claim 14

wherein the machine includes a communication device,

wherein the communication device is operative to receive instructions from a mobile phone,

wherein the communication device is operative to send indicia to a mobile phone,

wherein the at least one computer is operative to determine whether a mobile phone is an authorized diagnostic article,

wherein responsive at least in part to a positive determination that a mobile phone is an authorized diagnostic article, the at least one computer is operative to cause the communication device to receive instructions from the mobile phone,

wherein responsive at least in part to the instructions received, the at least one computer is further operative to cause the communication device to send the diagnostic indicia to the mobile phone.