SYSTEM AND METHOD FOR DIAGNOSING HOME APPLIANCE

• US 20100259404A1
• Filed: 04/09/2010
• Published: 10/14/2010
• Est. Priority Date: 04/10/2009
• Status: Abandoned Application

• Current Assignee: LG Electronics, Inc. (LG Corporation)
• Original Assignee: LG Electronics, Inc. (LG Corporation)
• Inventors: Han, Jong Hye, Jeong, Hoi Jin, Cho, In Haeng, Lee, Phal Jin
• Application Number:
  US12/757,246
• Publication Number:
  US 20100259404A1
• Time in Patent Office: Days
• US Class Current: 340/679
• CPC Class Codes: H04L 12/2818 from a device located outside both the home and the home network access arrangements H04L12/2856; for remote control or remote monitoring of applications H04L67/025; arrangements for transmitting signals characterised by the use of a wireless eletrical link G08C17/00; telephonic communication systems adapted for combination with remote control systems H04M11/007
• CPC Class Codes: H04L 12/2825 Reporting to a device located outside the home and the home network access arrangements H04L12/2856; for remote control or remote monitoring of applications H04L67/025; telephonic communication systems adapted for combination with telemetering systems H04M11/002
• CPC Class Codes: H04L 2012/2847 characterised by the type of home appliance used
• CPC Class Codes: H04L 41/0631 using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
• CPC Class Codes: H04L 43/0817 by checking functioning
• CPC Class Codes: H04M 11/002 with telemetering systems telemetering in general G08C

Abstract

A system and method for diagnosing a home appliance are disclosed. The home appliance outputs product information as a sound signal, and transmits the sound signal over a communication network, such that a service center of a remote site easily checks a status of the home appliance. The home appliance outputs the sound signal including a large amount of product information, and the diagnostic server of the service center diagnoses a status of the home appliance using a large amount of product information contained in the sound signal, such that it recognizes a detailed cause of a fault of the home appliance and greatly increases the diagnosis accuracy.

Claims

1. A home appliance comprising:

an operating unit for receiving a signal output command;

a controller for generating a digital signal of a predetermined format on the basis of product information upon receiving the signal output command, wherein the product information includes operation status data, status information and measurement data of each sensor, and fault information including an error code;

a converter for converting the digital signal into a modulated signal of a predetermined frequency band; and

a sound output unit for outputting the modulated signal as a sound signal.

2. The home appliance according to claim 1, wherein the controller configures the product information, in which

the product information includes at least one of a data item of an error code indicating a faulty operation of the home appliance, a data item of status information as to an operation that was performed or is currently performed, a data item of an operation setup related to an operation, a data item of a sensor status indicating whether a sensor is normally operated, a data item of a sensor detection value measured by each sensor, and a data item of an operation procedure that is currently performed.

4. The diagnostic system according to claim 1, wherein the diagnostic server includes:

a signal processor for inversely converting the sound signal into a digital signal;

a signal detector for extracting the product information from the conversion result of the signal processor;

a diagnostic unit for analyzing the product information using a diagnosis program and diagnosis data, and diagnosing a faulty operation of the home appliance according to a correlation between a plurality of data items contained in the product information; and

a main controller for outputting a diagnosis result of the diagnostic unit, and transmitting the diagnosis result to an external part.

5. The diagnostic system according to claim 4, wherein the diagnostic unit recognizes an error code from among the fault information, and classifies categories of faulty operations according to values of the error code.

6. The diagnostic system according to claim 5, wherein the diagnostic unit extracts and analyzes at least one data item related to the faulty operation type according to the error code value, and diagnoses a faulty operation according to a correlation between values of one or more data items.

3. A diagnostic system for a home appliance comprising:

at least one home appliance for outputting a sound signal including product information; and

a diagnostic server for receiving the sound signal from the home appliance, extracting the product information from the sound signal, and diagnosing a faulty operation of the home appliance,

wherein the diagnostic server classifies faulty operation type according to values of fault information contained in the product information, extracts and analyzes at least one data item related to the faulty operation type, and diagnoses a faulty operation of the home appliance using at least one related data item.

7. A diagnostic method for use in a diagnostic server, the method comprising:

extracting product information upon receiving a sound signal from a home appliance;

analyzing a plurality of data items contained in the product information so as to check an error code, and thus classifying a category of a faulty operation;

detecting at least one data item related to the faulty operation category in response to a value of the error code, and obtaining a diagnosis result according to a correlation between the detected data items; and

outputting the diagnosis result.

8. The diagnostic method according to claim 7, wherein the obtaining of the diagnosis result includes:

recognizing status information indicating an operation process having a fault, recognizing the error code and a sensor measurement value measured in the operation process, determining whether or not the sensor has a fault, and comparing the determined result with diagnosis data, thereby diagnosing a faulty operation.

9. The diagnostic method according to claim 7, wherein the obtaining of the diagnosis result includes:

analyzing a cause of a fault of the home appliance, and outputting at least one solution for the cause as a diagnosis result, wherein the cause relates to an internal fault of the home appliance, a sensor fault, a poor connection, incorrect user manipulation, etc.

10. The diagnostic method according to claim 7, wherein the obtaining of the diagnosis result includes:

if a fault of the home appliance occurs in a water-supply mode, detecting a data item related to the water-supply mode from among the product information, analyzing the detected data item, and obtaining a cause of the fault generated in the water-supply mode and a solution for the fault cause.

11. The diagnostic method according to claim 10, wherein:

if the fault of the home appliance occurs in the water-supply mode,

in each of executed operation procedures, determining whether a water-supply action is performed on the basis of a sensor measurement value and a variation of water temperature, determining whether a category of supplied water is changed in response to a measured temperature, diagnosing a faulty connection of a water-supply valve, incorrect manipulation of a user who selects a cold water or a hot water in a water-type setup process, an unavailable water-supply status, etc. and outputting a checkup item related to each diagnosed result as a solution for solving each fault.

12. The diagnostic method according to claim 7 wherein the obtaining of the diagnosis result includes:

if the fault of the home appliance relates to a power-supply status,

determining whether the home appliance stops operation on the basis of status information, diagnosing the fault caused by a wrong power-supply operation caused by a power failure or unplugging, and outputting a diagnosis result to check a power-supply status according to the diagnosed fault.