INTEGRATED CALL HANDLER AND EMAIL SYSTEMS AND METHODS
First Claim
1. An information processing system, comprising:
- a communication module operable to send first data with a unique identifier to a communication device configured to receive the first data and reply with second data, the second data containing the unique identifier of the first data; and
a data receiving module configured to receive incoming data, filter incoming data and weight incoming data.
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Accused Products
Abstract
Apparatuses, systems and methods are presented for handling calls. In one embodiment, an emergency call handling system capable of receiving visual information from callers and correlating the visual information to particular incidents is disclosed. To obtain visual information, a call handler may generate and send an electronic mail message to the caller. The caller may reply to the electronic mail message and attach an image captured with, for example, a camera phone. The visual information may then be correlated to the call between the caller and call handler. In addition, unsolicited visual information received by the emergency call handling system may be prioritized, triaged and delivered to the call handler. The visual information may be used to assess an emergency situation. The visual information may be forwarded to emergency service providers.
33 Citations
17 Claims
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1. An information processing system, comprising:
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a communication module operable to send first data with a unique identifier to a communication device configured to receive the first data and reply with second data, the second data containing the unique identifier of the first data; and a data receiving module configured to receive incoming data, filter incoming data and weight incoming data. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method of routing information, comprising:
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calling a call center from a communication device; sending a first MMS from the call center to the communication device, the MMS having a unique identifier included therein; replying to the MMS from the call center with the communication device with a second MMS, the second MMS including the unique identifier; filtering the second MMS through a data processing module; and associating the second MMS with the call from the communication device to the call center. - View Dependent Claims (9, 10)
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11. A system for routing data, comprising:
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at least one MMS message sent from a communication device to a data processing module; and at least one engine for that determines if the at least one MMS message is a solicited message related to a phone call made to a call center and associates the at least one MMS message with the phone call if it is a solicited message or evaluates other aspects of the at least one MMS message if the at least one MMS message is not solicited. - View Dependent Claims (12, 13, 14, 15, 16, 17)
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Specification