AUTOMATED RESERVATION AGENT
First Claim
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1. A booking system comprising:
- a text parse engine configured to receive a text message containing information related to a desired reservation and parse the text message into a plurality of fields;
a search engine interface configured to receive data from the text parse engine and be in communication with a booking database reflecting available reservations; and
a processor in communication with the text parse engine and the search engine interface, wherein the processor is configured to reply to the text message with information related to one of the available reservations.
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Abstract
In a method consistent with the technology disclosed herein, the system receives a text message from a mobile phone and parses the text message into at least a first data field and a second data field, where the first data field is a start date for the service, and the second data field is an end date for the service. The service is then booked from the start date to the end date.
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Citations
28 Claims
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1. A booking system comprising:
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a text parse engine configured to receive a text message containing information related to a desired reservation and parse the text message into a plurality of fields; a search engine interface configured to receive data from the text parse engine and be in communication with a booking database reflecting available reservations; and a processor in communication with the text parse engine and the search engine interface, wherein the processor is configured to reply to the text message with information related to one of the available reservations. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method of booking a reservation for a service comprising:
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receiving a text message from a mobile phone; parsing the text message into at least a first data field and a second data field, wherein the first data field is a start date for the service, and the second data field is an end date for the service; and booking the service from the start date to the end date. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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25. A method of negotiating a rate comprising:
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receiving a text message from a mobile phone; parsing the text message into at least an offer data field, wherein the offer data field is an offer rate for a service; calculating the difference between the offer rate and a best available rate; determining a probability incorporating the difference between the offer rate and the best available rate; applying the probability to a decision to accept or decline the offer rate; and sending a text message response reflecting the decision to the mobile phone. - View Dependent Claims (26, 27, 28)
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Specification